Summary
Overview
Work History
Education
Skills
Timeline
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Vikrant Kumar

Kolkata,WB

Summary

  • Accomplished Revenue Cycle Management professional with 10+ years of demonstrated success in optimizing medical billing operations across diverse healthcare specialties. Proven expertise in implementing Robotic Process Automation (RPA) solutions, reducing denial rates by 35%, and elevating collection performance to 94%+. Certified HIPAA compliance professional with extensive experience leading teams of up to 80 specialists while managing accounts receivable for 9+ clients. Proficient in 18+ practice management systems with particular strengths in Medical Billing Specialties: Mental Health | DME | Hospital Billing | Ortho | Surgery | Neurology | OB/Gyn | Radiology | PT | Dermatology | Nutrition and multi-specialty billing environments.

Overview

11
11
years of professional experience

Work History

RCM EXPERT

Clinic Billing Solutions
08.2024 - 07.2025
  • Spearhead complete revenue cycle management for 9 clients across Mental Health, DME, Internal Medicine, Orthopedics, Dermatology, Nutrition, Surgery, Neurology, OB/Gyn, Radiology, and Physical Therapy specialties
  • Achieved 94%+ collection rate through comprehensive claims process optimization and payer performance analysis
  • Reduced overall denial rate by 35% through systematic appeals process improvement and payer contract renegotiation
  • Manage and oversee accounts receivable for 2,300+ active claims
  • Maintained 100% client retention rate through consistent performance and relationship management
  • Adaptable and proficient in learning new concepts quickly and efficiently.

OPERATIONS SUPPORT SYSTEM SPECIALIST

Trek Health
11.2022 - 08.2024
  • Reduced accounts receivable over 120 days from 15% to 6% through advanced denial analytics and payer follow-up protocols
  • Introduced RPA tools to minimize manual errors and improve claims processing turnaround time
  • Conducted regular system audits ensuring complete compliance with HIPAA regulations and company policies
  • Mentored and trained 15+ team members in best practices for system administration and claims management
  • Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
  • Manage and oversee accounts receivable for 5,000+ active claims
  • Configured automated patient payment tracking with help of IT Team in Trek Health, reducing staff collection efforts by 35 hours weekly


SENIOR TEAM LEAD

Unify Healthcare Services
08.2018 - 11.2022
  • Supervised medical billing teams processing 11,500+ monthly claims across multiple specialties
  • Led successful implementation of EDI/ERA systems and payer communication protocols
  • Recovered significant revenue through strategic denial management and appeals process optimization
  • Conducted performance evaluations and provided developmental guidance for team members
  • Built 80-member RCM team supporting 11,000+ monthly claims across DrChrono, Brightree, and Cerner environments including Quality control

SUBJECT MATTER EXPERT

Knack Global
04.2014 - 07.2018
  • Developed comprehensive training programs that improved claim accuracy by 25% for billing teams
  • Streamlined operational processes to enhance efficiency and reduce billing cycle times
  • Created detailed audit reports and recommendations for process improvement

Education

B.E. - Chemical Engineering

Chandigarh University
Mohali, India
05-2017

Skills

  • Primary Platforms: eClinicalWorks (eCW) CMD Cerner Brightree Nikko Health Bflow DrChrono Simple Practice
  • Secondary Platforms: MedConnect Trek Health Waystar Trizetto Change Healthcare Claim MD Charm EHR Office Ally IntakeQ Athena Tebra
  • Flexible and adaptable
  • Team building
  • Clerical support
  • Organizational skills
  • Relationship building
  • Project planning
  • Time management
  • HIPAA certified
  • Task prioritization
  • Patient account management
  • Appeals processing
  • Payment posting
  • Revenue cycle management
  • Insurance verification
  • Training and mentoring
  • Records management
  • Clinical documentation
  • Provider enrollment
  • Credential verification
  • Employee onboarding
  • Provider relations

Timeline

RCM EXPERT

Clinic Billing Solutions
08.2024 - 07.2025

OPERATIONS SUPPORT SYSTEM SPECIALIST

Trek Health
11.2022 - 08.2024

SENIOR TEAM LEAD

Unify Healthcare Services
08.2018 - 11.2022

SUBJECT MATTER EXPERT

Knack Global
04.2014 - 07.2018

B.E. - Chemical Engineering

Chandigarh University

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Vikrant Kumar