Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
BusinessAnalyst
Vikrant Madhusudan Upadhyay

Vikrant Madhusudan Upadhyay

Thane

Summary

  • To leverage my Bachelor’s in Management Studies (Marketing) from Mumbai University to contribute effectively to a progressive organization. Seeking a challenging role in sales and marketing where I can apply my professional skills to enhance operational performance, drive revenue growth, and contribute significantly to organizational success. Summary
  • Results-driven sales professional with exceptional communication skills and a proven ability to thrive under pressure. A quick learner with a "never-give-up" attitude, skilled in independently managing tasks and collaborating effectively in teams. Demonstrated expertise in channel management, corporate sales, and team leadership, with a track record of delivering innovative solutions to enhance client satisfaction and achieve business objectives. Highly adaptable, agile, and articulate, equipped to exceed sales targets and drive revenue growth in dynamic environments.

Overview

12
12
years of professional experience

Work History

Assistant Vice President

YES BANK LTD
09.2023 - 04.2024
  • Corporate Salary
  • Managed a team of 7 Sales Officers, driving their performance, development, and retention strategies
  • Executed corporate engagement activities to acquire, retain, and engage high-value corporate clients
  • Ensured effective Customer Relationship Management (CRM) for top-notch service delivery
  • Conducted client needs analysis to identify cross-selling opportunities and generate additional revenue
  • Reviewed under performing accounts periodically, implementing corrective action plans to enhance account performance
  • Maintained and updated account portfolios, ensuring accurate and timely compliance with target balance requirements
  • Fostered strong client relationships to deepen portfolio engagement and improve customer loyalty.

Senior Relationship Manager

STANDARD CHARTERED BANK
10.2022 - 09.2023
  • Employee Banking
  • Managed and delivered comprehensive banking services for 30+ portfolios, including coordination with key corporate officials
  • Acquired new clients by identifying prospects, conducting location analysis, and fostering end-to-end relationship management
  • Promoted banking products such as Credit Cards, Assets, RD/FD, and Term Plans, achieving revenue and NAV growth through cross-selling retail assets (Personal Loans, Home Loans, Two-Wheeler Loans, Auto Loans)
  • Cultivated long-term relationships with new and existing customers, driving portfolio growth and client satisfaction
  • Engaged in daily interactions with key decision-makers, including Directors, Proprietors, and Partners of corporate clients
  • Initiated contact with potential clients to build rapport, arrange business meetings, and explore collaboration opportunities
  • Delivered trustworthy feedback and after-sales support to enhance client retention and experience.

Corporate Salary Relatioship Manager

HDFC BANK LTD
10.2019 - 09.2022
  • Acquired salary accounts, personal loans, credit cards, Demat accounts, and mutual funds for the bank through corporate and government entities
  • Generated new leads using prospecting methods, delivering tailored presentations to expand the client base
  • Defined and implemented market penetration strategies in collaboration with corporate teams and branches
  • Ensured compliance with KYC guidelines by verifying account opening documents and maintaining adherence to privacy policies
  • Handled customer inquiries, resolved complaints, and ensured superior customer service in a high-paced environment
  • Trained and monitored a team of 8 personal bankers, achieving optimal productivity levels
  • Fostered strong relationships with corporate HR and finance teams, driving lead generation through desk activities and events.

Associate Manager

LODHA GROUP
12.2018 - 07.2019
  • Loyalty Vertical
  • Managed and developed relationships with existing HNI clients through meetings, phone calls, and email communications
  • Visited potential clients for new business opportunities in the luxury segment (HNI/VIP/Super HNI)
  • Provided clients with reliable advice regarding property trends and market movements
  • Guided buyers through property visits, highlighting features, and addressing queries
  • Maintained detailed records of client inquiries for seamless follow-up and inspections
  • Collaborated with channel partners to maximize business growth.

Area Sales Manager

ATOS WORLDLINE INDIA PVT LTD
11.2016 - 11.2018
  • Managed channel sales operations by collaborating with Nationalized Banks (PNB, DCB, OBC) and Private Banks (Indus-Ind & Yes Bank) to acquire business
  • Led and coordinated a team across Mumbai and Goa regions for sales and business development activities
  • Oversaw the sale of POS terminals, payment gateways, EMI options, and other payment solutions to retail merchants, ensuring seamless service delivery and customer satisfaction.

Deputy Relationship Manager

AMERICAN EXPRESS SERVICES INDIA PVT LTD
06.2014 - 11.2016
  • Acquired High Net-Worth Individual (HNI) customers through consultative selling of card products across multiple acquisition channels: Retail, Corporate, and Venue Sales
  • Conducted appointments to understand customer needs and provided tailored product recommendations
  • Managed a cluster of Yes Bank's salaried teams to drive consumer card business effectively
  • Built and maintained strong relationships with premium customers (HNI & UHNI), ensuring an exceptional customer experience during the acquisition process.

Sales Consultant

SHINRAI TOYOTA DEALERSHIP
06.2012 - 04.2013
  • Developed new business and expanded the client base through direct mail, networking affiliations, and telemarketing
  • Maintained comprehensive knowledge of competitive vehicle pricing and specifications to provide clients with informed recommendations
  • Delivered personalized presentations and demonstrations to meet client preferences, fostering sustained consultative relationships
  • Maintaining comprehensive knowledge of pricing and specifications of competitive vehicles to provide clients with informative comparisons
  • Accommodated the client's product preference via presentation and demonstration and also established a sustained consultative relationship with each client.

Education

Degree -

IMCOST)Institute of Management and Computer Studies
01.2011

Secondary School Certificate -

J.A.Meghani High School
01.2008

EducationalQualification Junior High School
01.2006

Higher Secondary Certificate -

J.S.Junior College of Commerce

Bachelors of Management -

Mumbai University

Skills

  • TechnicalSkills
  • Operating Systems:
  • Windows 98, 2000, XP, and Vista
  • Working knowledge: Proficient in Software, Ms Office, Internet

Interests

Movies, Music, Workout, Travelling etc 1 of 3

Languages

  • English, Hindi and Marathi

    • Timeline

    Assistant Vice President

    YES BANK LTD
    09.2023 - 04.2024

    Senior Relationship Manager

    STANDARD CHARTERED BANK
    10.2022 - 09.2023

    Corporate Salary Relatioship Manager

    HDFC BANK LTD
    10.2019 - 09.2022

    Associate Manager

    LODHA GROUP
    12.2018 - 07.2019

    Area Sales Manager

    ATOS WORLDLINE INDIA PVT LTD
    11.2016 - 11.2018

    Deputy Relationship Manager

    AMERICAN EXPRESS SERVICES INDIA PVT LTD
    06.2014 - 11.2016

    Sales Consultant

    SHINRAI TOYOTA DEALERSHIP
    06.2012 - 04.2013

    Degree -

    IMCOST)Institute of Management and Computer Studies

    Secondary School Certificate -

    J.A.Meghani High School

    EducationalQualification Junior High School

    Higher Secondary Certificate -

    J.S.Junior College of Commerce

    Bachelors of Management -

    Mumbai University

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