Vikrant Mhadaye
NHQ Operations Coordinator at Reliance Jio
Dombivli,MH
Summary
I have dedicated my service to the field of Customer Service and Data verification in the BPO & KPO sectors and have always worked on meeting my goals in quality & production and keeping a good work-life balance. Love to play guitar & keyboard.
Overview
10
10
years of professional experience
Work History
NHQ Operations Coordinator
Reliance Jio Infocomm
12.2018 - Current
- Conducting data analysis to identify trends, patterns, and opportunities for improvement
- Coordinating with regional leads and consultants from headquarters to ensure alignment of operational strategies and objectives
- Supporting the development and implementation of operational processes and procedures
- Providing regular reports and insights to management on operational performance and key metrics
- Making and Sending reports to NHQ and state leads
- Resolving escalated issues of enterprise customers
- Assigning engineers for installations
Data Verification Executive
Teleperformance
06.2018 - 12.2018
- Verification of data in the credit file of the consumer and making decisions if the disputes made by the consumer are correct or not ( eg. Discrepancy in information).
- Using different dispute codes for the investigation of various account information with the help of CCMS application.
- Adding/Removing fraud alert, security freeze and promotional block to credit files as per their eligibility
Customer Care Executive
Wipro
10.2017 - 03.2018
- Providing resolutions to customers for service related issues
- Providing new information and updates regarding services and schemes
- Raising service requests to higher authorities
Healthcare Executive
Intelenet Global Services
06.2016 - 02.2017
- I was a part of special project team that used to coordinate with different processes
- Sorting : Extracting information to excel sheets from given bill
- Verification of information using different applications such as ACIS and MediAR
- Using different protocol codes for specific claims which require different solutions
Supervisor
Kidzania India
07.2014 - 03.2016
- Cash handling, bracelets tagging for safety, location tracking and entry exit purpose.
- Maintaining records of weekly stock counts, cleaning checklist and daily stock usage and excel sheets for financial statements
- implementing specific role playing activities
- Training new colleagues about their duties to be performed
Education
Bachelor of Science - Physics
K J Somaiyya College Of Science And Commerce
Mumbai 04.2001 -
Skills
- Microsoft Excel
- Tableau
- Outlook
- Customer service
- Python
- SQL
- HTML / CSS
- Macros
Timeline
NHQ Operations Coordinator
Reliance Jio Infocomm
12.2018 - Current
Data Verification Executive
Teleperformance
06.2018 - 12.2018
Customer Care Executive
Wipro
10.2017 - 03.2018
Healthcare Executive
Intelenet Global Services
06.2016 - 02.2017
Supervisor
Kidzania India
07.2014 - 03.2016
Bachelor of Science - Physics
K J Somaiyya College Of Science And Commerce
04.2001 -