Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Vikrant Singh

Lucknow, Uttar Pradesh

Summary

Learning-focused Industrial Trainee bringing foundational knowledge operations and best practices. Trained in process optimization, safety management and recordkeeping. Data-driven in approaching problems and building strategic solutions.

Overview

6
6
years of professional experience
5
5
years of post-secondary education

Work History

Front Office Supervisor

The Gateway Resort
07.2024 - 02.2025
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.

Resident Captian

Stanza Living
03.2023 - 05.2024
  • Assisted with writing and editing internal documents and sales enablement materials in deliverable templates.
  • Maintained integrity and overall quality of written communications.
  • Created and maintained editorial style guides.
  • Coordinated workflow and acted as point of contact for editorial questions.

Job Trainee

Crown Plaza Hotel
08.2021 - 01.2022
  • Conducted regular skills audits to identify areas for further development, proactively addressing potential performance issues before they impacted productivity.
  • Collaborated with department heads to identify skills gaps and develop customized training interventions accordingly.

Hotel Industrial Trainee

Crowne Plaza
11.2018 - 03.2019
  • All Four Core Departments F&B Service, Front Office, Housekeeping and Food
  • Production
  • Worked as a trainee in front office , learnt how to do check-in and check-out
  • Managed the outlet services and providing accurate Banquet services as Trainee
  • Worked as a trainee attendant on the floor, learnt how to clean vacant and occupied rooms.

Education

B.Sc - Hospitality & Hotel Administration

CT-Group of Institutions
07.2017 - 03.2020

12 -

NIOS
03.2016 - 04.2017

10 -

CBSE S.P.V. Sr. Sec. School
03.2014 - 02.2015

Skills

Forklift Operation

Shift scheduling

Issue handling

Front desk operations

Guest relations management

Additional Information

  • Workshops & Conferences attended Attended the Workshop on “Flower Arrangement” by “Mr. Mahesh Khadwal”.
  • CT-GROUP, 2017. Attended the VCN co.event. Attended the seminar on “Guinness World Record Of 1500 Students.
  • CT-GROUP,2018 Attended the National workshop on “Pizza (Italian Dishes) by Chef Naman Arora,CT, 2017.
  • Hostel premire League (cricket) winner.


Timeline

Front Office Supervisor

The Gateway Resort
07.2024 - 02.2025

Resident Captian

Stanza Living
03.2023 - 05.2024

Job Trainee

Crown Plaza Hotel
08.2021 - 01.2022

Hotel Industrial Trainee

Crowne Plaza
11.2018 - 03.2019

B.Sc - Hospitality & Hotel Administration

CT-Group of Institutions
07.2017 - 03.2020

12 -

NIOS
03.2016 - 04.2017

10 -

CBSE S.P.V. Sr. Sec. School
03.2014 - 02.2015

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Vikrant Singh