VIKRANT SINGH
Kangra,Himachal Pradesh
Summary
Detail-oriented service operations specialist with over 6 years of experience in account and vendor management, stakeholder communication, and issue resolution. Skilled in improving service coordination and maintaining strong client relationships, with a focus on effective cross-functional collaboration and process compliance.
Overview
1
1
Language
8
8
years of professional experience
Work History
Independent Tutor & Coaching Instructor (CDS/NDA)
Self-employed
Kangra
05.2025 - Current
- Delivered one-to-one tutoring and competitive-exam coaching, tailoring explanations and learning plans to meet individual needs and fostering clear, supportive communication.
Senior Associate, Travel & Vendor Coordination
Scarlet Wireless India Pvt. Ltd. (SWIPL)
11.2023 - 04.2025
- Coordinated communication between corporate stakeholders and external service partners, resolving escalations to support consistent service delivery.
- Managed vendor relationships, coordinated with booking platforms and service providers, and negotiated terms to enhance service quality and operational efficiency.
- Prepared Excel-based MIS reports and dashboards to enhance management visibility and inform operational decisions.
Travel Admin
AS Havaldar Advisors LLP
09.2019 - 07.2023
- Supported the CFO with reviews of vendor documentation and financial reports, helping maintain accuracy, compliance, and audit readiness.
- Assisted CFO in reviewing vendor documentation and financial reports, ensuring accuracy, compliance, and audit readiness.
- Managed key vendor relationships and coordinated with service providers to ensure timely delivery and secure favorable terms.
- Coordinated service requests and changes across multiple accounts, effectively communicating updates and resolving issues to completion.
Travel Admin
Cloud Mellow Technologies
10.2018 - 08.2019
- Coordinated service operations, managed documentation, and followed up with vendors to ensure timely processing of requests.
- Maintained precise records in MS Excel and facilitated prompt resolution of requests through effective written and verbal communication.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
MA - English
HPU
BSc - Mathematics
HPU
B.Ed. -
CTET (Paper II) -
10+2 - Science
Skills
- Client Relationship Management
- Stakeholder Communication
- Account & Vendor Management
- Query Resolution
- Escalation Management
- Negotiation
- Cross-functional Coordination
- MIS Reporting (MS Excel, MS Office)
- Process Compliance
- Attention to Detail
Personal Information
Title: Client Servicing | Account Management | Stakeholder Coordination
Languages
English
Proficient
C2
Timeline
Independent Tutor & Coaching Instructor (CDS/NDA)
Self-employed
05.2025 - Current
Senior Associate, Travel & Vendor Coordination
Scarlet Wireless India Pvt. Ltd. (SWIPL)
11.2023 - 04.2025
Travel Admin
AS Havaldar Advisors LLP
09.2019 - 07.2023
Travel Admin
Cloud Mellow Technologies
10.2018 - 08.2019
MA - English
HPU
BSc - Mathematics
HPU