Music, Cricket, Snooker, Travelling, Team Building activites
Hi, I’m
Vikrant Sonik
Department Manager
Mumbai,MH
Summary
Dynamic, results-oriented professional dedicated to continuous learning and effective organizational contributions. Committed to leveraging skills and knowledge to drive performance and enhance the bottom line. Eager to embrace new challenges and foster growth within the organization while delivering measurable results. Passionate about staying current with industry trends to ensure valuable contributions to team success.
Overview
16
years of professional experience
1
Language
Work History
Dream Vision Entertainment Pvt Ltd.
Event Manager
12.2018 - Current
Job overview
- Coordinated florists, photographers, and musicians for events.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Developed marketing materials and promotional campaigns to maximize event attendance and visibility.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Implemented innovative event themes and designs to create memorable experiences for attendees.
- Increased client satisfaction by consistently delivering well-executed events within budget constraints.
- Collaborated closely with clients throughout the planning process to ensure their vision was accurately reflected in the final event layout.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Managed event logistics from conception to completion, ensuring every detail contributed to event's success.
- Coordinated travel and accommodations for event attendees.
Landmark Group (Max Fashion)
Department Manager
11.2017 - 08.2018
Job overview
- Attending Customer complaints, Making Daily Sales report, Opening and closing of the store, Handling the staff of minimum 7 to 10 associates, Doing planogram every month, Making rosters, Sending emails to higher Managers.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Optimized scheduling practices to ensure adequate staffing during peak business hours without sacrificing employee satisfaction or budgetary constraints.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Assisted in talent acquisition efforts, hiring top candidates to strengthen the department''s capabilities.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Facilitated team meetings to ensure alignment with organizational goals and to foster open communication.
- Developed and executed innovative promotions, driving increased foot traffic and sales.
- Coordinated training programs for new employees, significantly reducing learning curve and enhancing productivity.
Pure Gold Jewellers (UAE)
Associate Customer Service Representative
06.2014 - 01.2016
Job overview
- Facilitated customer engagement to enhance jewelry sales.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Handled escalated customer complaints professionally, ensuring timely resolution while preserving long-term client relationships.
- Reduced response times with effective time management and prioritization skills.
- Maintained comprehensive knowledge of products and services offered, enabling effective recommendations tailored to individual needs.
- Utilized CRM software effectively for efficient tracking of customer interactions and issue resolution progress.
- Trained new hires on company policies, procedures, and best practices to ensure seamless integration into the team.
- Collaborated with team members to develop strategies for continuous improvement in service delivery.
- Built strong relationships with clients, fostering trust and loyalty through personalized assistance.
- Identified trends in customer feedback, providing insights for targeted improvements in service delivery processes.
Kalinga Cosmetics (Life Style)
Assistant Sales Manager
01.2010 - 03.2014
Job overview
- Increased customer interest through persuasive product showcases.
- Enhanced sales through effective floor promotion techniques.
- 3. Managing call management system
- 4. Resolving customer's, Area Sales Manager's & Representative's queries through emails and escalating serious issues to higher authority in the Hierarchy.
- 5. Assisting Trainers to train new comers which lead to quick training and sharing of new ideas.
- 6. Up selling products to customers.
Education
Canada
IATA Foundation
01.2013
University Overview
GPA: Pass
Mumbai
B.Com Degree
01.2009
University Overview
GPA: Second Class
Maharashtra
H.S.C
01.2005
University Overview
GPA: Second Class
Maharashtra
S.S.C
01.2003
University Overview
GPA: Second Class
Skills
Team leadership and supervision
Cross-functional teams leadership
Guest management
Social media management
Budget management
Operations oversight
Staff oversight
Supply management
Business growth
Deadline management
Continuous improvement
Entertainment management
Schedule management
Sales and promotion
Marketing and promotional materials
Customer service-driven
Loyalty cultivation
Event products and services promotion
Team building
Teamwork and collaboration
Self motivation
Organizational skills
Decision-making
Problem-solving abilities
Creativity and adaptability
Multitasking
Time management abilities
Problem-solving aptitude
Active listening
Professionalism
Goal setting
Employee training
Analytical thinking
Interests
Disclaimer
I do hereby declare that the particulars of information and facts stated herein above are true, correct and complete to the best of my knowledge and belief. Vikrant Sonik.
PERSONAL INFORMATION
- Date Of Birth: 1988-02-05
- Gender: Male
- Marital Status: Unmarried
- Height: 168cms
- Weight: 84kgs
- Complexion: Fair
Timeline
Event Manager
Dream Vision Entertainment Pvt Ltd.
12.2018 - Current
Department Manager
Landmark Group (Max Fashion)
11.2017 - 08.2018
Associate Customer Service Representative
Pure Gold Jewellers (UAE)
06.2014 - 01.2016
Assistant Sales Manager
Kalinga Cosmetics (Life Style)
01.2010 - 03.2014
Canada
IATA Foundation
Mumbai
B.Com Degree
Maharashtra
H.S.C
Maharashtra
S.S.C