Vikrant Verma
Old Goa
Summary
Dynamic IT professional with over 7 years of experience in technical operations, network management, and systems optimization. Proven ability to drive results through effective team leadership and seamless collaboration, ensuring alignment with organizational goals. Expertise in troubleshooting, IT infrastructure management, and implementing innovative solutions, complemented by a strong track record in training and overseeing dedicated tech teams for maintenance and support. Recognized for reliability and adaptability in fast-paced environments, consistently delivering high-quality outcomes while drafting policies that establish standards for technology oversight.
Overview
7
7
years of professional experience
2
2
Certification
Work History
Logistics Supervisor
Saami Tradestar Logistics
03.2023 - 01.2024
- Supervised daily logistics operations to ensure timely delivery of products.
- Coordinated with cross-functional teams to optimize supply chain processes.
- Trained and mentored staff on logistics best practices and safety protocols.
- Led logistics operations to enhance service delivery and client satisfaction.
- Oversaw logistics operations ensuring timely delivery and compliance with safety regulations.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Assistant Manager – IT Operations & Infrastructure
Spherion Solutions Pvt. Ltd.
01.2020 - 01.2024
- Led cross-functional teams to optimize IT infrastructure and enhance system performance.
- Developed and implemented IT policies, ensuring compliance with industry standards.
- Led cross-functional teams in troubleshooting complex system issues and optimizing performance.
- Led system architecture design and implementation for scalable enterprise solutions.
- Built, repaired and installed computer-related hardware based on deployment procedures.
System Engineer – IT Infrastructure & Support
Sum Drishti Education Society
04.2017 - 01.2019
- - Administered Windows and Linux servers and VMs, maintaining 99.9% availability.
- - Delivered L2 technical support with detailed root-cause analysis for hardware, application, and network issues.
- - Automated preventive maintenance logs and audits reducing ticket volume by 20 %.
- Conducted root cause analysis to identify and resolve technical issues swiftly.
- Developed and implemented system integration solutions to enhance operational efficiency.
- Led cross-functional teams to optimize system performance and reliability.
Education
Master of Computer Applications (MCA) - Computer And Information Sciences
William Carey University
Meghalaya07-2021
Bachelor of Computer Applications (BCA) - Computer And Information Systems
William Carey University
Meghalaya07-2017
Skills
- Data analysis tools proficiency
- Fundamental knowledge of AWS and Azure
- Operational efficiency oversight
- Operations management
- High-level administrative support
- Client-focused
- Effective communication skills
- Office management skills
- Effective vendor negotiations
- Effective team leadership
- Proficient in resolving issues
- Collaborative team member
Accomplishments
- Implemented hybrid-cloud infrastructure (Azure + VMware) reducing downtime by 28 % through proactive monitoring and automated failover.
- Administered and optimized Active Directory and hybrid identity management, enabling consistent user access controls across global teams.
- Led a 7-member IT operations team, overseeing infrastructure, service delivery, and vendor management—achieving 99.9 % uptime and consistent SLA adherence across multi-site operations.
- Provided first-class customer support, ensuring professional communication and issue ownership through the full incident lifecycle.
- Supervised end-to-end logistics operations covering dispatch, transportation, and warehouse coordination — ensuring 98% on-time delivery to clients across India.
- Led end-to-end IT operations across multi-site environments, ensuring 99.9 % uptime and aligning infrastructure projects with business continuity goals.
- Delivered end-to-end technical support (L1/L2) for 200+ endpoints, diagnosing and resolving hardware, OS, and network issues within SLA.
Certification
- ITIL v4 Foundation
- Advanced Excel Analytics & Automation
- Cloud Computing Fundamentals (AWS / Azure)
- Certified Professional Forensic Analysts
- Certified Information System Security Consultant
- Unity Fundamentals
Timeline
Logistics Supervisor
Saami Tradestar Logistics
03.2023 - 01.2024
Assistant Manager – IT Operations & Infrastructure
Spherion Solutions Pvt. Ltd.
01.2020 - 01.2024
System Engineer – IT Infrastructure & Support
Sum Drishti Education Society
04.2017 - 01.2019
Master of Computer Applications (MCA) - Computer And Information Sciences
William Carey University
Bachelor of Computer Applications (BCA) - Computer And Information Systems
William Carey University
AI & Data Engineering Project Highlight
Enhanced ETL pipeline performance by approximately 30% through practical use of AI-driven data checks and custom Python scripts in Azure Data Factory and Databricks, ensuring faster and more dependable data delivery for analytics teams.
Core Competencies
- Data Engineering & Automation: Azure Data Factory, Databricks, SQL, Python, ETL Pipelines
- Cloud & Infrastructure: Azure Services, Virtualization, Hybrid Cloud Ops, Monitoring
- Analytics & Reporting: Power BI, Excel Automation, Predictive Analytics
- Service Delivery & Governance: ITIL Framework, SLA Management, Incident & Problem Management
- Process Improvement: Root Cause Analysis, Performance Tuning, Automation Initiatives
- Collaboration & Leadership: Cross-Functional Team Coordination, Stakeholder Communication
Target Role
- Azure Data Engineer | Data Analytics Engineer | Cloud Data Ops Engineer
- Preferred Locations: Bengaluru | Pune | Goa (Remote / Hybrid)
- IT Operation Manager
- IT Manager
- IT System Engineer Senior