Playing cricket
vikrant vishvkarma
Retail Store Manager
Summary
Proficient Store Manager dedicated to hiring top-notch sales associates and maintaining smooth, efficient and highly successful store operations. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Store Manager
Aditya Birla Fashion And Retail
NAVI Mumbai , Maharashtra
09.2022 - Current
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Assistant Store Manager
Aditya Birla Fashion And Retail
Navi Mumbai , Maharashtra
09.2020 - 08.2022
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Created and maintained safe and secure work environments for employees.
Industrial Trainee
Leela Palace Bengaluru
Bengaluru , Karnataka
12.2018 - 03.2019
- Used Software to enter and maintain up-to-date information for each hotel room and guests.
- Created Type procedures for handling reservations, cancellations and no-shows, reducing errors Number%.
- Participated in opening and closing procedures by prepping inventory sheets, balancing inventory to cash and closing out point-of-sale systems.
- Increased customer service ratings through personable service.
Vocational Trainee
Sujaan Rajmahal Palace
Jaipur , Rajasthan
06.2018 - 07.2018
- Utilized culinary techniques to create visually appealing dishes.
- Coordinated with team members to prepare orders on time.
- Participated in food tastings and taste tests.
- Checked expiration dates, rotated food and removed any items that were no longer usable.
Job Trainee
Umaid Bhawan Palace
Jodhpur , Rajasthan
11.2016 - 05.2017
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Collaborated with supervisor and servers to discuss logistics and maintain smooth operations.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Monitored dining room inventory and replenished as necessary.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Greeted customers and provided menus upon arrival to dining room.
- Set up advertising signs and displays on shelves, counters and tables.
Education
Diploma In Food And Beverage - Hotel, Motel, And Restaurant Management
SHIM Jodhpur
Jodhpur 07.2016 - 07.2017
Bachelor Of Applied Nutrition And Food Management - Hotel Management
Institute of Hotel Management
Bhopal 07.2017 - 06.2019
Senior High School - Science Education
S D Inter College
Uttar Pradesh 05.2013 - 06.2014
Skills
Team leadership and coaching
Operations
Merchandising
Team Building
Store displays
Systems and software programs
Customer Response
Goals and performance
Maximizing profitability
Relationship building and management
Interests
Watching web series
Timeline
Store Manager
Aditya Birla Fashion And Retail
09.2022 - Current
Assistant Store Manager
Aditya Birla Fashion And Retail
09.2020 - 08.2022
Industrial Trainee
Leela Palace Bengaluru
12.2018 - 03.2019
Vocational Trainee
Sujaan Rajmahal Palace
06.2018 - 07.2018
Bachelor Of Applied Nutrition And Food Management - Hotel Management
Institute of Hotel Management
07.2017 - 06.2019
Job Trainee
Umaid Bhawan Palace
11.2016 - 05.2017
Diploma In Food And Beverage - Hotel, Motel, And Restaurant Management
SHIM Jodhpur
07.2016 - 07.2017
Senior High School - Science Education
S D Inter College
05.2013 - 06.2014