Vikrant Garg
Operations Manager
Chandigarh
Summary
Achievements include reducing costs, streamlining operations and generating new revenue streams to maximize company profits. Adept at making forward-thinking decisions based on real-time operational data and in-depth market understanding.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Operations Head
Axis Bank
Chandigarh
11.2022 - Current
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Improved company revenue by collaborating with marketing, sales and service departments.
- Collaborated within sales team to brainstorm business development strategies and identify customer product needs and preferences.
- Established quality customer relationships through consistent delivery on commitments.
- Maintained excellent customer relationships through consistent delivery on commitments.
- Conducted audits of internal documents to validate transactions and provided financial guidance for resource allocation, inventory control and budgeting.
- Recruited and hired top talent by selecting qualified individuals to maximize profitability.
Deputy Branch Manager
ICICI Bank
Mohali
07.2016 - 10.2022
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Maintained friendly and professional customer interactions.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Engaged employees in business processes with positive motivational techniques.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Launched new training program to boost employee skills and staff retention rate.
Validation Specialist
Basware Corporation
Chandigarh
03.2013 - 07.2015
- Analyzed pre-release software titles for compliance with User Requirement Specifications (URS), referring any deficits to appropriate personnel.
- Documented entire validation process, noting changes or alterations completed.
- Trained and assisted staff in validation techniques, methods and testing processes.
- Trained and guided onsite and offshore team members in quality assurance standards, policies and procedures.
- Monitored and reported on test results and performance data to identify areas of opportunity for improvement.
- Met tight deadlines to satisfy client demands and project timelines.
Education
Post Graduate Diploma in Banking -
ICICI Manipal Academy
Bengaluru 11.2015 - 10.2016
Bachelor of Technology - Electronics And Communications Engineering
SBSCET, Ferozepur
Ferozepur 08.2008 - 04.2012
Higher Secondary -
Govt Sen Sec School
Tapa Barnala 04.2007 - 03.2008
Secondary -
SSN Sen Sec School
Tapa Barnala 04.2005 - 03.2006
Skills
Recruiting employees
Maintaining inventory
Allocating resources
Report writing
Performance Analysis
Effective leader
Staff training/development
Relationship building
Employee reviews
Business Development
Budget development
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
- Supervised team of 7 staff members.
Certification
IRDA and AMFI
Hobbies
Music, Watching Movies, Event Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Head
Axis Bank
11.2022 - Current
Deputy Branch Manager
ICICI Bank
07.2016 - 10.2022
Post Graduate Diploma in Banking -
ICICI Manipal Academy
11.2015 - 10.2016
Validation Specialist
Basware Corporation
03.2013 - 07.2015
Bachelor of Technology - Electronics And Communications Engineering
SBSCET, Ferozepur
08.2008 - 04.2012
Higher Secondary -
Govt Sen Sec School
04.2007 - 03.2008
Secondary -
SSN Sen Sec School
04.2005 - 03.2006