VIKRANTH JAGTAP
Hyderabad
Summary
Dynamic Subject Matter Expert at Cognizant Technology Solutions with a proven track record in fraud risk management and quality assurance. Skilled in audit reporting and task prioritization, Successfully led initiatives to enhance fraud detection processes, I excelled in identifying fraud patterns and enhancing operational processes. Passionate about driving improvements, I consistently delivered impactful solutions to complex challenges.
Overview
6
6
years of professional experience
Work History
Fraud Analysis(SME)
Cognizant Technology Solutions
Hyderabad
09.2024 - Current
- Expertise in analyzing financial transactions and account activity to identify unusual or suspicious
patterns. - 360 Fraud Reviews: Conduct in-depth 360 reviews of fraud alerts triggered by threshold violations across multiple
fraud types (e.g., ATO, PTO, TOA, ID Theft, ATO Scam, First-Party Fraud). - Investigation: Extensive experience conducting investigations into whistleblower complaints,
including account hijacking, transactional fraud, funds transfer returns, and checks (RDC, Thea). Real-Time Fraud Decisions:
Proficient in making real-time decisions regarding credit card, loan, and Zelle fraud red flags. - Retroactive Analysis:
Combining historical fraud data with current fraud control assessments to improve fraud detection and response strategies.
Fraud Strategy & Process Implementation: Implementing fraud solutions and fraud control frameworks that enable effective
fraud prevention and detection across channels. - End-to-End Alert Reviews: Liaising with internal and external teams to
perform end-to-end fraud alert reviews from generation to SAR filing. - Data Trend Analysis: Analyzing trends and out-ofpattern
activities to determine the next course of action (e.g., case closure, reimbursements, or escalation). Case Types:
Handle various types of cases, including: Transactions flagged by transaction monitoring systems (e.g., DRA). - Unusual Activity Reports (UAR) raised by different parts of the bank.
- Escalated cases identified by true matches from Name Screening teams. (Lexis nexis,experian)
- Responsible SME: Advice associates regarding the procedural gaps , responsible for training and coaching production
team. - Act as bridge between Onshore partners and training team and ensure there are no gaps for smooth functioning of process.
Quality Assurance Administrator
Wells Fargo International Solutions
Hyderabad
06.2023 - 09.2024
- Provide support and scoring guidance quality assurance staff by answering questions on regulations or compliance, Procedures, policies.
- Escalate key maintenance errors identified during scoring process and ensure resolution of same reviewing programs processes, documentations, to ensure compliance with internal company requirements or government regulations.
- Review systems to ensure company standards are met, exceptions are notated, and issues escalated as necessary.
- Monitors quality assurance programs and processes to identity gaps and risk assessment.
- Provided coaching to staff and track performance exceptions and result.
- Make final scoring decisions on disputes which impact quality results.
- Interact with staff and business partners to promote team work and department effectiveness.
Fraud Analyst
Russell Tobin Staffing Solutions
Hyderabad
06.2022 - 03.2023
- Familiarity with CREDIT CARD FRAUD DISPUTES Activity.
- Extensive knowledge of FRAUD ISSUES and CHARGEBACK.
- Identifying fraud type and processing accordingly to compliance of the company.
- Issuing credit through specific applications of the company and reversing fees and sending letters.
- It comprises different roles depending on the complexity & Dollar value.
- Focus in meetings and exceeding targets as per TAT with Quality maintenance.
- Delivered multiple trainings on apple card product, chargebacks, fraud investigation and rebills.
- Placed and removed restrictions on accounts, return ACH/cancel wire.
- Served as pilot tester; tested new tools to reduce human dependency and promote efficiency.
- Client - Goldman Sachs
Fraud Investigator
Wipro Limited
Hyderabad
07.2019 - 04.2021
- Monitored transactions and accounts for suspicious activity using specialized software.
- Daily Transaction monitoring and analysis of alerts.
- Review alerts to identify fraudulent activity such as Online Account Takeover, Wire and ACH fraud, Cheque fraud, New Account fraud, Identity Theft, Elder Financial Exploitation and Card fraud.
- Research and take decision on alerts.
- Document all findings, dispositions, and conclusions related to the assessment with explanations in narrative form.
- Resolve queued transactions within the define TAT to reduce potential losses.
- Identify system improvements to prevent fraudulent activities.
- Research and respond to questions received from other lines of business.
Education
B.com - Commerce
Wesely Degree College
Hyderabad03.2017
Aurora Junior College -
Aurora Junior College
Hyderabad03.2014
St. Aurobindo High School -
St. Aurobindo High School
Hyderabad03.2012
Skills
- Task prioritization
- Problem-solving
- Audit reporting
- Commission structures
Languages
- Telugu
- Marathi
- English
- Hindi
- Telugu
- Marathi
- English
Timeline
Fraud Analysis(SME)
Cognizant Technology Solutions
09.2024 - Current
Quality Assurance Administrator
Wells Fargo International Solutions
06.2023 - 09.2024
Fraud Analyst
Russell Tobin Staffing Solutions
06.2022 - 03.2023
Fraud Investigator
Wipro Limited
07.2019 - 04.2021
B.com - Commerce
Wesely Degree College
Aurora Junior College -
Aurora Junior College
St. Aurobindo High School -
St. Aurobindo High School