VIKRANTH KUMAR MATHAM
Hyderabad
Summary
Hardworking and motivated as a Manager with 2+ years of experience and record of success in Mutual Funds industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Manager
KFIN Technologies Private Limited
Hyderabad
04.2022 - Current
- Managing escalations and day-to-day operations of the team and strategically improve processes to ensure team members are high performing and meeting the quality standards.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Conducted quality, timely performance feedback and performance appraisals.
Asst. Manager
KFIN Technologies Private Limited
Hyderabad
06.2016 - 04.2022
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
Process Trainer
Apex Covantage India Pvt. Ltd
Hyderabad
01.2007 - 10.2015
- Re-orientation to various groups especially when new project is launched in facility
- Updating training exercises to reflect current standards
- Review the training (based on new work force) requirements for the next month
- Updating production instructions in training that are carried out in production
- Monitoring Trainings, which are being conducted to various staff
- Cross checking the evaluation reports of trainees
- Review Production/Quality reports to identify the problematic staff category, discuss with Production Leads or the defaulter as necessary for improvements
- Preparing training schedule for the week ahead
- Reviewing Training Institute performance and the trainer
- Updating them with necessary information (if any)
- Compiling the 4-week’s poor performers report and Counselling/refreshment training is conducted
- Note: Refreshment training has conducted only once for the people who already present in production
- Helping HR in hiring procedures (selecting Data Analyst, Process Executives, Quality Analysts, and Proof readers etc.,)
Data Analyst
Apex Covantage India Pvt. Ltd
01.2005 - 01.2007
- Using automated tools to extract data from primary and secondary sources
- Removing corrupted data and fixing coding errors and related problems
- Developing and maintaining databases, and data systems – reorganizing data in a readable format
- Performing analysis to assess the quality and meaning of data
- Filter Data by reviewing reports and performance indicators to identify and correct code problems
Education
Bachelor of Commerce (B. Com) - Commerce
Osmania University
Hyderabad04.2001
Intermediate - CEC
Board of Intermediate
HyderabadSkills
- Operations Management
- Time Management
- Policy Implementation
- Workforce Management
- Performance Evaluations
- Customer Relationship Management (CRM)
- Employee Training and Development
- Schedule Preparation
Certification
- Licensed National Institute of Securities Markets (NISM) - 2021-2024
Languages
English
Advanced
C1
Telugu
Proficient
C2
Hindi
Upper Intermediate
B2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Manager
KFIN Technologies Private Limited
04.2022 - Current
Asst. Manager
KFIN Technologies Private Limited
06.2016 - 04.2022
Process Trainer
Apex Covantage India Pvt. Ltd
01.2007 - 10.2015
Data Analyst
Apex Covantage India Pvt. Ltd
01.2005 - 01.2007
Bachelor of Commerce (B. Com) - Commerce
Osmania University
Intermediate - CEC
Board of Intermediate
Similar Profiles
Mahender YaraganiMahender Yaragani
Senior Process Associate at KFin Technologies Private LimitedSenior Process Associate at KFin Technologies Private Limited
Sagar NayakSagar Nayak
Senior Associates - MIS at ACS Global Tech Solutions Private Limited, MISSenior Associates - MIS at ACS Global Tech Solutions Private Limited, MIS
Nalini GautamNalini Gautam
Deputy Manager at Kfin Technologies Public LimitedDeputy Manager at Kfin Technologies Public Limited