Vikrant Singh
Delhi
Summary
Accomplished Corp. Operation Manager at First Fiddle Restaurants, adept at enhancing operational efficiency and boosting team morale. Proven track record in inventory audits, minimizing waste by 15%. Skilled in MS Excel and fostering a positive attitude, driving customer satisfaction and financial success. A proactive leader committed to excellence in hospitality management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Corp. Operation Manager
First fiddle restaurants
Delhi
02.2023 - Current
- Ensure smooth day-to-day operations of the restaurant, including opening and closing procedures.
- Oversee staff performance and provide guidance and support to ensure high levels of productivity and morale.
- Address customer inquiries, complaints, and feedback promptly and professionally.
- Track daily, weekly, and monthly revenue and expenses to ensure financial targets are met.
- Conduct regular inventory audits to minimize waste and prevent theft.
General Manager
Azure-the air bar
Dehradun
07.2021 - 01.2023
- Overseeing the day-to-day activities of the restaurant to ensure efficient operation.
- Monitoring inventory levels, ordering supplies, and managing vendor relationships.
- Ensuring food quality, presentation, and safety standards are consistently met.
- Recruiting, interviewing, hiring, and training new staff members.
- Generate weekly, monthly, and annual reports.
F&B manager
Hotel le lotus grand discover kashi
07.2018 - 07.2021
- Oversee all front and back of the house restaurant operations.
- Maintain quality control for all food served.
- Analyze staff evaluations and feedback to improve the customer's experience.
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally.
- Generate weekly, monthly, and annual reports.
Restaurant manager
West Side Story
Rajouri Garden
10.2015 - 05.2018
- Manpower Management:- allocating areas of work for bar employees.
- Updating daily attendance sheet for all the employees.
- Supervising Inventory of all beverage.
- Stock Management.
- Providing excellent customer service and courtesy along with displaying a professional attitude at all times.
F&B Executive
Courtyard by Marriott
Chakan
09.2014 - 08.2015
- Preparing and service of alcoholic and non-alcoholic beverage including cocktail and mocktail.
- Innovating new recipes for cocktails.
- Providing excellent customer service and courtesy along with displaying a professional attitude at all times.
- Supervising bar mis-en-place.
Bar Captain
21 coconuts Restaurant & Bar
Goa
08.2013 - 04.2014
- Manpower Management:- allocating areas of work for bar employees.
- Updating daily attendance sheet for all the employees.
- Supervising Inventory of all beverage.
- Stock Management.
- Providing excellent customer service and courtesy along with displaying a professional attitude at all times.
Management Intern
ISS Facility Services (Formula One)
Gr. Noida
10.2012 - 01.2013
- Manpower Management:- allocating areas of work for housekeeping employees.
- Updating daily attendance sheet for all the housekeeping employees at F1.
- Ambience Management:- supervising the cleanliness & hygiene of 15 washrooms at the pit & paddock area of 4 blocks in at F1.
- Regularly maintaining highest standard of housekeeping in public areas for F1.
Bar tender
Parikrama the revolving restaurant
New Delhi
12.2011 - 06.2012
- Preparing and service of alcoholic and non-alcoholic beverage including cocktail and mocktail.
- Innovating new recipes for cocktails.
- Providing excellent customer service and courtesy along with displaying a professional attitude at all times.
- Supervising bar mis-en-place.
- Placing bottled merchandise and glasses to make a smart display.
IET
Country inns & suites
Haridwar
12.2010 - 06.2011
- Trained in the core departments of the hotel assisting the staff to understand the various hotel operations.
Education
B.Sc. - Catering Science & Hospitality Management
U.E.I. Global
Ghaziabad, Bharthiar University Coimbatore01.2011
Skills
- Positive Attitude
- Team Player
- Self Motivated
- Time Management
- Pleasing Personality
- Thought Clarity
- MS Word
- MS Excel
- MS PowerPoint
Certification
- Certified in LEAD (Leadership Education Ability Development program) at INLEAD, Gurgaon
- Certified in 'Emergency Preparedness and First Aid' from Safety Circle (U.S. affiliation)
- Certificate in food preparation by U.E.I. School of Service Management
Personal Interests
- Cooking
- Cricket
Training
- Facility Management by Brigadier Ashok Jaitley, General Manager, Knight Frank India
- Infrastructure & Logistics by Mr. Robert Gomes, AVP, Genpact
Languages
- English
- Hindi
Professional Learning
- Hospitality Guest Services
- Lodging Operations Management
- Tourism Management
- Retail Management Operations
- Floor Management
- Cost Management
- Supply Chain Management
- CRM
- Help Desk Management
- Guest Relations Management
- Front Office Management
- F&B Management
- Restaurant & Bar Operations
- F&B Controls
- Convention Management
Personal Information
- Passport Number: N2412914
- Date of Birth: 08/09/92
- Nationality: Indian
- Marital Status: Single
Timeline
Corp. Operation Manager
First fiddle restaurants
02.2023 - Current
General Manager
Azure-the air bar
07.2021 - 01.2023
F&B manager
Hotel le lotus grand discover kashi
07.2018 - 07.2021
Restaurant manager
West Side Story
10.2015 - 05.2018
F&B Executive
Courtyard by Marriott
09.2014 - 08.2015
Bar Captain
21 coconuts Restaurant & Bar
08.2013 - 04.2014
Management Intern
ISS Facility Services (Formula One)
10.2012 - 01.2013
Bar tender
Parikrama the revolving restaurant
12.2011 - 06.2012
IET
Country inns & suites
12.2010 - 06.2011
B.Sc. - Catering Science & Hospitality Management
U.E.I. Global