VIKSHIT BANGERA
Mumbai
Summary
Strategic Operations Manager with expertise in optimizing productivity and increasing profit margins. Proven leadership in enhancing operational efficiency and streamlining processes. Successfully led teams to meet objectives and drive growth in various roles. Strong skills in strategic planning, project management, and team coordination.
Overview
9
9
years of professional experience
Work History
Operation Manager
Udhan Hospitality
Ghatkopar
08.2024 - Current
- Banquet bookings and Catering service (ODC's)
- Handling entire clubhouse operations: restaurant, poolside, bar, and card room.
- Managing government liaison (BMC, NMMC, TMC), and other local bodies.
- Staff management, stakeholder management.
Operations Manager
Pratibha foods
Powai
10.2022 - 07.2024
- Develop, implement and monitor day to day operational systems and processes to provide visibility into the goals, progress and obstacles of key initiatives of the restaurant.
- Hire/Train and supervise staff.
- Audit inventory levels to ensure product availability, and order products as required.
- Implement appropriate strategies to improve sales.
Asst Operations Manager
Orchids The International School
Malad
07.2021 - 10.2022
- Overseeing daily operation of the branch.
- Stakeholder management & Cash flow management.
- Budget planning for the month, maintaining a track of inventory.
- Analyzing performance of the team and planning strategies.
- Responsible for school safety plan: disaster preparation, fire drills, student, staff and public safety, and student health.
Executive - Customer Services
Reliance Jio
Rabale
02.2021 - 07.2021
- Handling Jio Telecom process.
- Responding promptly to customer inquiries.
- Acknowledging and resolving customer complaints.
- Keeping records of customer interactions, transactions, comments and complaints.
Executive - Customer Services
Capita India Private Limited
Vikhroli
02.2020 - 12.2020
- Handling backend O2 Telecom process & TVL licensing process.
- Dealing with elderly customers.
- Identifying exact concerns and giving timely resolutions.
- Ensuring customer satisfaction.
Sr. Associate- Account management
Sutherland Global Services
Airoli
02.2019 - 09.2019
- Handling Netflix backend services.
- Co-ordinating with overseas clients.
- Ensuring clients and customer both are satisfied in terms of business.
- Understanding consumer/market demand and preparing plans and offers accordingly.
Supervisor
Vishnuvatar Hospitality
Thane
07.2016 - 11.2018
- Monitoring team performance.
- Preparing duty rosters.
- Ensuring adherence to production as well as B2B delivery.
- Organizing workflow and ensuring that employees understand their duties and assigned tasks.
- Setting goals for performance and deadlines in ways that comply with company's plans and vision.
Education
Bachelor of Management Studies -
G.R. Patil, University of Mumbai
04-2016
Higher Secondary Certificate - Finance
St. John Jr. College
01.2010
Secondary School Certificate -
St. Therese Convent High School
01.2008
Skills
- Public relations
- Analytical thinking
- Decision making
- Team leadership
- Strategic planning
- Time management
- Active listening
- Conflict resolution
- Collaboration skills
- Operational planning
- Inventory control
- Sales strategy development
- Budget oversight
Additional Experiences
- I helped set up a startup food joint for my summer job
- I completed a nutritionist course during the pandemic
- Worked as a fitness instructor
- Assistance in setting up a snooker parlor in Andheri Gymkhana (from property dealing - indoor setup)
- Volunteering at a blood donation camp
- Participating in civic activities during elections, national events, and public events
Disclaimer
I, hereby declare that particulars mentioned in the resume are genuine and true to the best of my knowledge and belief.
Languages
- English
- Hindi
- Marathi
- Tulu
- Kannada
Personal Information
- Passport Number: Z7126845
- Passport Expiry Date: 09/01/33
- Date of Birth: 10/16/92
- Nationality: Indian
Timeline
Operation Manager
Udhan Hospitality
08.2024 - Current
Operations Manager
Pratibha foods
10.2022 - 07.2024
Asst Operations Manager
Orchids The International School
07.2021 - 10.2022
Executive - Customer Services
Reliance Jio
02.2021 - 07.2021
Executive - Customer Services
Capita India Private Limited
02.2020 - 12.2020
Sr. Associate- Account management
Sutherland Global Services
02.2019 - 09.2019
Supervisor
Vishnuvatar Hospitality
07.2016 - 11.2018
Bachelor of Management Studies -
G.R. Patil, University of Mumbai
Higher Secondary Certificate - Finance
St. John Jr. College
Secondary School Certificate -
St. Therese Convent High School
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