Viky Saha
Business Development Operations
Bangalore
Summary
Dynamic Supply Chain and Vendor Management professional with a robust track record of enhancing operational efficiency and driving retail expansion in fast-paced e-commerce environments. Expertise includes leading end-to-end supply chain operations, optimizing procurement processes, and executing last-mile fulfillment strategies while ensuring compliance with Quality Check standards. Recognized for strategic negotiation skills and a data-driven approach that successfully increased Flipkart Fulfilled (FBF) share by 18% and improved Seller NPS by 22 points. Committed to fostering brand partnerships, cross-functional collaboration, and implementing scalable initiatives that deliver long-term structural improvements and elevate overall business performance.
Overview
10
10
years of professional experience
2
2
Certifications
3
3
Languages
Work History
Assistant Manager
Flipkart Internet Private
06.2024 - Current
- Spearheaded end-to-end supply chain operations across multiple Fulfillment Centers (FCs), achieving 100% last-mile pendency clearance for scheduled slots, and improving delivery SLAs.
- Partnered with procurement and logistics teams to streamline inwarding processes, enhancing product availability, and reducing delays by 25%.
- Drove nationwide Quality Check (QC) compliance by training and standardizing vendor practices on packaging and labeling, resulting in a 30% drop in inbound QC rejections.
- Led vendor lifecycle management—acquisition, activation, retention, and performance optimization—ensuring consistent Days on Hand (DOH), and improving stock health metrics.
- Executed GST registration and onboarding coordination across zones with Chartered Accountants, enabling faster FC readiness aligned to state compliance norms.
- Negotiated with emerging and established brands to onboard high-potential vendors through data-driven market scouting and relationship building, boosting the active vendor base by 40%.
- Guided vendors through catalog setup, compliance, and operational integration to ensure seamless digital onboarding and readiness for sales. - Designed and implemented automation via BOT workflows for reminders, RTD marking, and pickup coordination, cutting manual follow-ups by 60%.
- Drove zonal selection planning as per regional demand and delivery speed goals, reducing turnaround time to remote areas by 20%.
- Developed and launched pilot offers and business schemes to increase vendor participation, with successful ones scaled permanently to enhance efficiency and experience.
- Collaborated cross-functionally to analyze data, resolve operational bottlenecks, and implement long-term structural optimizations, improving workflow efficiency.
- All initiatives collectively led to a measurable increase in Flipkart Fulfilled by Flipkart (FBF) share by 18%, improved Seller NPS by 22 points, and strengthened vendor engagement and retention.
Senior Operations Executive
Ascent Staffing Solutions Private (Client - Flipkart)
03.2017 - 06.2024
- MP FBF Team
- Key responsibilities:
- Focused extensively on inventory planning to ensure seamless inbound and outbound movement of goods by effectively managing space and inbound requirements.
- Managed 45 outbound calling agents, overseeing their tasks, and ensuring effective follow-up through trackers and daily communication for an enhanced ecommerce experience for business clients.
- Developed and updated policies in line with the latest market trends, while prioritizing the benefits of ecommerce business clients.
- Facilitating Seller Onboarding for the Fulfillment Program by leveraging SOPs and Tools, recognizing the seller’s potential.
- Reviewing audit reports submitted by zonal auditors who conduct physical audits at seller premises, and resolving any on-ground issues they encounter.
- Monitoring the daily, weekly, and monthly increase in onboarding figures, gouging their impact on the overall marketplace, using Google Sheets and PowerPoint presentations.
- Generating inventory purchase orders using platform tools such as Kratos and Avengers to address zonal requirements.
- Correcting mis-cataloged items on the buyer platform by cross-referencing with standard platforms and the seller’s portfolio to ensure customers understand the product and specifications.
Team Leader
ENSER COMMUNICATION Pvt. Ltd
01.2016 - 03.2017
- Key responsibilities:
- Handled call flow and technical support for customers, while managing a 16-member team including roster and addressing client escalations.
- Ensured optimal customer satisfaction through client follow-up, and provided 24/7 email support for customer complaints, queries, and backend support.
- Designed a dashboard for live updates and agent reference, enabling effective problem resolution for on-call customers and enhancing their overall experience.
Education
Bachelor's - Computer Application
Annamalai University
01.2021
Diploma - Computer Science & Engineering
Acharya Institution
01.2015
X STD - undefined
Belonia Govt. English Medium H.S. School
01.2009
Skills
Strategic business development
Interests
Running through New Technologies, Business Solutions and impact, Latest Marketing Strategies in Limelight, Social Media Growth, Daily Dance Fitness, Meditation & Yoga
Certification
Gen AI In Business
Timeline
Gen AI For Everyone
07-2025
Gen AI In Business
06-2025
Assistant Manager
Flipkart Internet Private
06.2024 - Current
Senior Operations Executive
Ascent Staffing Solutions Private (Client - Flipkart)
03.2017 - 06.2024
Team Leader
ENSER COMMUNICATION Pvt. Ltd
01.2016 - 03.2017
Diploma - Computer Science & Engineering
Acharya Institution
X STD - undefined
Belonia Govt. English Medium H.S. School
Bachelor's - Computer Application
Annamalai University