Marketplace Trends & Business Strategy Research
Viky Saha
Business Development Operations
Bengaluru
Summary
Results-driven E‑commerce BD and Operations professional with 8+ years of progressive experience driving vendor growth, category performance, and operational excellence in fast-paced marketplace environments. Proven expertise in end-to-end vendor lifecycle management, marketplace strategy execution, and supply chain optimization with measurable impact: 18% FBF share growth, 22-point Seller NPS improvement, 30% QC rejection reduction, and 40% vendor base expansion. Strong data-driven mindset combined with strategic negotiation skills to build high-value brand partnerships, streamline cross-functional operations, and deliver sustainable structural improvements. Seeking Senior BD / Category Manager role to lead marketplace growth, P&L ownership, and vendor monetization strategies.
## Core Competencies
**Category & P&L Management**
| Vendor Lifecycle Management | Key Account Management | Seller Growth Strategy | Marketplace Operations | Data-Driven Decision Making | Inventory Planning & Optimization | Supply Chain Operations | Strategic Negotiations | Cross-Functional Leadership | Process Automation | Vendor Compliance & QC | Marketplace Assortment Strategy | Business Process Optimization
**Tools & Platforms:**
Flipkart Seller Central, Flipkart Marketplace Tools (Kratos, Avengers), Google Sheets, PowerPoint, Microsoft Office Suite, CRM & Analytics Platforms
## Next Steps / Career Objective Actively seeking
**Senior Business Development Manager**, **Category Manager**, or **E‑Commerce Manager** roles in high-growth e‑commerce marketplaces, D2C brands, and omni-channel retailers. Target companies: Amazon India, Meesho, Myntra, Nykaa, BoAt, Mamaearth, Lenskart, Reliance Retail, and strong consumer tech startups. Open to 40–50% compensation growth and leadership opportunities in India's dynamic e‑commerce ecosystem.
Overview
10
10
years of professional experience
4
4
Certificates
3
3
Languages
Work History
Assistant Manager
Flipkart Internet Private Limited
Bengaluru
06.2024 - Current
- **Leading pan-India vendor lifecycle management, category growth, and supply chain operations across multiple fulfillment centers with focus on FBF expansion and seller performance.
- **Category & P&L Ownership:**
- - Orchestrated vendor selection, onboarding, and retention strategy across all major categories, managing vendor portfolio contributing ₹500+ Cr. annual GMV; improved vendor participation by 40% through data-driven market scouting and relationship building.
- - Partnered with category teams to co-plan targeted promotions and schemes, achieving measurable uplift during key retail events; tracked vendor GMV, sell-through rates, and margin performance using advanced Sheets analytics and internal dashboards.
- - Led category compliance and assortment optimization, ensuring optimal SKU selection aligned with regional demand and customer behavior, reducing slow-moving inventory by 25%.
- **Marketplace Growth & Seller Excellence:**
- - Drove pan-India marketplace expansion by managing zonal selection planning aligned with delivery speed and regional demand; reduced turnaround time to remote areas by 20%, enabling faster scale-up.
- - Managed 40+ high-potential emerging and established brands through strategic negotiations; structured partnership agreements with volume commitments, co-marketing initiatives, and performance-linked incentives.
- - Improved Seller NPS by 22 points through vendor enablement programs; designed and rolled out best-practice training on packaging, labeling, catalog accuracy, and SOP compliance, resulting in 30% reduction in inbound QC rejections.
- **Operations Excellence & Automation:** - Spearheaded end-to-end supply chain operations across 15+ fulfillment centers, achieving 100% last-mile pendency clearance for scheduled slots; improved delivery SLAs by 20% through coordinated logistics and in-warding optimization.
- - Designed and implemented BOT automation workflows for vendor reminders, RTD marking, and pickup coordination, eliminating 60% of manual follow-ups and reducing processing time by 35%.
- - Collaborated with procurement, logistics, and CA teams to streamline vendor GST registration, compliance coordination, and FC readiness across zones, accelerating time-to-market for new sellers by 40%.
- **Results Achieved:**
- - Increased **Flipkart Fulfilled by Flipkart (FBF) share by 18%** through targeted vendor growth and category expansion strategies.
- - **Improved Seller NPS by 22 points** via structured vendor enablement and compliance optimization.
- - Reduced inbound QC rejections by 30% through standardized vendor training and compliance audits.
- - Expanded active vendor base by 40%, strengthening marketplace depth and resilience.
Senior Operations Executive
Ascent Staffing Solutions Private (Client - Flipkart)
Bengaluru
03.2017 - 06.2024
- *Managed marketplace operations, seller onboarding, and inventory planning for Flipkart Fulfilled fulfillment network.*
- **Vendor & Seller Onboarding:**
- - Facilitated seamless seller onboarding for the Fulfillment Program by leveraging SOPs, platform tools (Kratos, Avengers), and vendor enablement; screened and qualified 200+ sellers for operational readiness and category fit.
- - Reviewed audit reports from zonal auditors, resolved on-ground compliance issues, and implemented corrective actions to maintain operational standards across fulfillment network.
- - Managed catalog accuracy and quality assurance by correcting miss-catalogued items through cross-reference with standard platforms and seller portfolios, ensuring accurate customer information and reducing return rates.
- **Inventory & Demand Planning:**
- - Led inventory planning across regions to ensure seamless inbound and outbound movement of goods, optimizing space utilization and managing inbound requirements for 15+ fulfillment centers.
- - Generated inventory purchase orders using platform tools, addressing zonal requirements and seasonal demand fluctuations; maintained optimal Days on Hand (DOH) metrics across categories.
- - Monitored daily, weekly, and monthly onboarding trends and analyzed GMV impact using Google Sheets and PowerPoint dashboards, providing leadership with actionable insights for marketplace strategy.
- **Team Leadership & Coordination:**
- - Managed 45 outbound calling agents, overseeing vendor follow-up tasks and ensuring effective communication through real-time trackers and daily stand-ups; maintained 95%+ compliance rate.
- - Coordinated with cross-functional teams (Logistics, QC, Procurement, Category Management) to resolve operational bottlenecks and implement scalable process improvements.
Team Leader
ENSER COMMUNICATION Pvt. Ltd
Bengaluru
01.2016 - 03.2017
- *Led operations team handling call flow, technical support, and escalation management.*
- - Managed 16-member team including roster planning, task assignment, and daily performance tracking; achieved 94% first-call resolution rate.
- - Provided 24/7 email support for customer complaints, technical issues, and backend support; resolved 98% of issues within 48 hours.
- - Designed live dashboard for real-time agent performance tracking and customer issue resolution, improving visibility and reducing resolution time by 30%.
Education
Bachelor of Computer Applications (BCA) -
Annamalai University
Chidambaram, Tamil Nadu 04.2001 -
Diploma in Computer Science & Engineering -
Acharya Institution
Bengaluru, Karnataka 04.2001 -
X Standard -
Belonia Government English Medium H.S. School
Belonia, Tripura 04.2001 -
Skills
**E‑Commerce & Marketplace:**
Interests
Daily Fitness & Wellness
Meditation & Yoga
Social Media & Digital Growth
Latest Marketing & Technology Trends
Certification
Gen AI in Business
Timeline
HubSpot Inbound Sales Certification
12-2025
Google Analytics for E‑Commerce
12-2025
Gen AI in Business
06-2025
Gen AI for Everyone
06-2025
Assistant Manager
Flipkart Internet Private Limited
06.2024 - Current
Senior Operations Executive
Ascent Staffing Solutions Private (Client - Flipkart)
03.2017 - 06.2024
Team Leader
ENSER COMMUNICATION Pvt. Ltd
01.2016 - 03.2017
Bachelor of Computer Applications (BCA) -
Annamalai University
04.2001 -
Diploma in Computer Science & Engineering -
Acharya Institution
04.2001 -
X Standard -
Belonia Government English Medium H.S. School
04.2001 -
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Bengali
Advanced (C1)