Vilas Kharat
Aurangabad
Summary
Accomplished Sr. Software Engineer at Nividous Software Solutions with expertise in RPA development and cross-functional collaboration, significantly enhancing operational efficiency. Proven track record in database administration and resolving complex technical issues, leading to streamlined software deployments. A proactive approach has resulted in optimized processes and high-quality client satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Software Engineer Support
Nividous Software Solutions
Mumbai
11.2021 - Current
- Developed, deployed, and supported critical business applications using RPA and BPM.
- I have been a primary point of contact for end users, providing real-time support as per SLAs, resolving issues promptly, while ensuring that applications perform optimally. I also serve as a secondary point of support for deployment, customization, and ongoing maintenance of applications.
Key Responsibilities and Achievements: - Partnered with development and testing teams to produce high-performing, functional solutions.
- Served as primary liaison between clients and internal teams to troubleshoot issues.
- Led testing, deployment, and customization efforts for applications.
- Monitored and integrated new software updates, addressing enhancements for seamless operations.
- Developed user manuals and training materials, enhancing user understanding and application utilization.
- Resolved technical challenges by diagnosing both software and hardware faults in deployed systems.
- Supported internal systems to streamline software rollouts.
- Increased operational efficiency by optimizing processes.
Software Engineer, Support
Wordbox Solution private limited
Ch. Sambhajinagar(Aurangabad)
08.2019 - 11.2021
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Served as the primary point of contact for support relating to owned solutions and products.
Delivered Tier-3 support and SME input to internal and external customers. - Updated and maintained the current customer support database.
- DB Administrator (Handles MySQL, MySQL, and SQL Server Support).
- Administering users, exporting and importing, and viewing logs.
- Database optimization, backup, and recovery.
Specialized Data Handling (VLDB). - Handling tickets raised by clients, and liaising with termination partners for quick resolution.
- Making changes to routes on gateways, and adding new destinations from partners.
- Maintain the interconnection between the messaging, voice platform, and partners.
- Reporting failures, encoding issues, non-delivery, and delays to partners.
- Securing the best routes for destinations, and maintaining good QoS.
Traffic monitoring of messaging and voice platforms.
Education
B. E. - Computer Science Engineering
DIEMS
Ch. Sambhajinagar(Aurnbagabad)08-2017
Skills
- Robotic Process Automation Expertise
- BPM implementation
- Application deployment
- Software troubleshooting
- Process optimization
- Technical documentation
- Cross-functional collaboration
- Application support
- Technical troubleshooting
- Software deployment
- Client communication
- Issue resolution
Certification
- RPA essential course
- RPA advanced course
- BPM essential course
- BPM advanced course
- Smartbot Essential course
- Smartbot Advanced course
Timeline
Sr. Software Engineer Support
Nividous Software Solutions
11.2021 - Current
Software Engineer, Support
Wordbox Solution private limited
08.2019 - 11.2021
B. E. - Computer Science Engineering
DIEMS
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