Vilnelly Hernandez
Indianapolis
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques. Dedicated Operations Manager dedicated to employing proven methods and cutting-edge technology to meet business performance expectations. Recognized for successful implementation of measures to cut costs, streamline operations and increase productivity. Detailed approach to maintaining high threshold for business operations.
Overview
5
5
years of professional experience
Work History
On Site Manager
Snider-Blake
12.2024 - Current
- Conducted regular site inspections to ensure compliance with regulatory requirements and company standards.
- Resolved conflicts among team members, fostering a positive work environment conducive to productivity.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Coordinated with subcontractors for timely completion of tasks, facilitating smooth project progression.
- Monitored project progress closely, making adjustments as necessary to keep timelines on track without sacrificing quality or safety standards.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Operations Supervisor
Deckers Brands
03.2024 - 05.2024
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
Administrative Coordinator
DHL Supply Chain
07.2022 - 01.2024
- Maintained a well-organized filing system to ensure easy access to important records and documents.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Enhanced communication between departments with timely and accurate preparation of reports and documents.
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Increased team productivity with effective delegation of tasks and prioritization of responsibilities.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
Operations Supervisor
DHL Supply Chain
05.2022 - 01.2024
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Interceded between employees during arguments and diffused tense situations.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
Team Lead
DHL Supply Chain
12.2021 - 05.2022
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Ensured compliance with all safety regulations in the workplace.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Reviewed completed work to verify consistency, quality and conformance.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Developed strategies for problem solving and conflict resolution among team members.
Team Lead
Brooks
02.2021 - 10.2021
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained daily inventory to facilitate successful material distribution.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Offered training and support to keep team members motivated and working toward objectives.
Problem Solver
Brooks
12.2019 - 02.2021
- Evaluated existing processes, procedures, and policies to determine where improvements could be made.
- Implemented corrective measures to prevent future occurrences of the same issue.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Engaged in problem-solving dialogue to assess for additional resources available.
- Defined and determined cause of problem to identify, prioritize and select alternatives.
CSR
Geodis Logistics
10.2019 - 05.2020
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Analyzed call trends to identify areas of improvement for customer service processes.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Provided top quality control and eliminated downtime to maximize revenue.
Education
Ben Davis High School
Indianapolis, IN05-2019
Skills
- Recruitment and Hiring
- Team Development
- Database Administration
- Event Coordination
- Microsoft Office
- Staff Training
- Strategic Planning
- Data Analysis and Modeling
- Customer Service
Languages
English
Professional
Spanish
Professional
Additional Information
ADP and Kronos knowledge.
Forklift experience, all types of equipments.
Staffing coordinator experience.
Timeline
On Site Manager
Snider-Blake
12.2024 - Current
Operations Supervisor
Deckers Brands
03.2024 - 05.2024
Administrative Coordinator
DHL Supply Chain
07.2022 - 01.2024
Operations Supervisor
DHL Supply Chain
05.2022 - 01.2024
Team Lead
DHL Supply Chain
12.2021 - 05.2022
Team Lead
Brooks
02.2021 - 10.2021
Problem Solver
Brooks
12.2019 - 02.2021
CSR
Geodis Logistics
10.2019 - 05.2020
Ben Davis High School
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