Vimal Christopher
Senior Technical Team Lead
Madurai
Summary
Meticulous Technical Lead strictly adheres to both client-provided technical requirements and internal business goals. Balances project prioritization to fulfill both contractual obligations and internal revenue requirements. Provides foresight and management designed to grow satisfied customer bases and revenue figures.
Overview
14
14
years of professional experience
3
3
Certifications
1
1
Language
Work History
Senior Technical Lead
Ambalsoft InfoTech Pvt Ltd
04.2021 - Current
- Organized system operating procedures to strengthen controls.
- Assessed project milestones and team performance to keep staff on-task.
- Researched and adopted new technologies to add value to existing offerings.
- Investigated system issues and implemented resolutions to reduce downtime.
- Designed strategic plan for component development practices to support future projects.
- Hired, trained and mentored staff to maximize effectiveness.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Team Lead
Ambalsoft InfoTech Private Limited
01.2015 - 04.2021
- Responsible for overseeing the day-to-day operations of service team and distributing the workload evenly amongst staff and making sure motivation and performance levels are maintained.
- Coached team members in techniques necessary to complete job tasks.
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Escalated issues to proper supervisors when standard processes were not effective.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Processed customer service orders promptly to increase customer satisfaction.
Sr. Technical Executive
Ambalsoft InfoTech Pvt Ltd
02.2012 - 04.2015
- Tracked customer and supply chain details for precise and timely fulfillment.
- Demonstrated products and specific features at customer locations and special events.
- Reconciled billing discrepancies with regulatory agencies and finance department.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
Technical Executive
Ambalsoft InfoTech Pvt Ltd
07.2010 - 02.2012
- Represented technological department in staff meetings and when making hiring decisions.
- Tracked, analyzed and monitor technology performance metrics.
- Conducted research and case studies on leading-edge technologies.
- Worked in consultative fashion with other department heads.
- Oversaw IT department operations and training.
- Understood key product management roadmap objectives and requirements to develop product technology strategy.
Education
Master of Computer Science -
St. Joseph College Of Art’s & Science, Bharathidasan University
Bachelor of Computer Science - undefined
St. Joseph College Of Art’s & Science, Bharathidasan University
Higher Secondary Education - undefined
Little flower Higher Secondary School, Kumbakonam
Skills
RHEL6, Windows XP, 7 & 8, and Server 2008
My-SQLSystem Assembling & reassembling of computer peripheralsTeam Mentoring
Requirements Analysis
Policy Implementation
Corrective Action Implementation
Quality Assurance Standards
Budget Administration
Customer Relationship Management
Issue Investigation
Certification
Microsoft Certified Professional.
Personal Information
- Date of Birth: 09/15/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the above written particulars are true to the best of my knowledge and belief.
Timeline
Senior Technical Lead
Ambalsoft InfoTech Pvt Ltd
04.2021 - Current
Team Lead
Ambalsoft InfoTech Private Limited
01.2015 - 04.2021
Sr. Technical Executive
Ambalsoft InfoTech Pvt Ltd
02.2012 - 04.2015
Technical Executive
Ambalsoft InfoTech Pvt Ltd
07.2010 - 02.2012
Master of Computer Science -
St. Joseph College Of Art’s & Science, Bharathidasan University
Bachelor of Computer Science - undefined
St. Joseph College Of Art’s & Science, Bharathidasan University
Higher Secondary Education - undefined
Little flower Higher Secondary School, Kumbakonam