Vimal Jalag
Rajkot
Summary
Dynamic service operations leader with a proven track record at Concept Motors Pvt Ltd, enhancing customer satisfaction through innovative process improvements. Skilled in analytical problem solving and team leadership, I drive performance and efficiency while maintaining high service quality. Adept at budget planning, I ensure optimal resource allocation for business success.
Overview
12
12
years of professional experience
Work History
Head of Service
Concept Motors Pvt Ltd
Surendranagar
02.2025 - Current
- Led service operations to enhance customer satisfaction and loyalty.
- Implemented process improvements for efficient service delivery across departments.
- Analyzed customer feedback to identify areas for service enhancement.
- Provided direction, support and guidance to team members in order to facilitate the achievement of departmental goals.
- Maintained up-to-date knowledge of industry trends, developments and regulations affecting area of responsibility.
- Participated in budgeting exercises ensuring resources were allocated appropriately according to business requirements.
- Reviewed operational costs regularly in order to maximize efficiency while maintaining quality of service.
- Hired and trained service department staff to drive performance.
Head of Service
Falcon Motors
Mehsana
11.2022 - 01.2025
Bodyshop Manager
Pegasus Motors
Ahmedabad
01.2021 - 10.2022
Claims Manager
CHOLAMANDALAM MS GIC LTD
04.2015 - 10.2019
Service Advisor & Warranty Incharge
Sealand Trucking & Kataria Trucking (Bharat Benz)
Ahmedabad
05.2013 - 04.2015
Education
Diploma - Automobile
Government Polytechnic
Ahmadabad01.2012
Skills
- Analytical problem solving
- Service operations management
- Team leadership
- Budget planning
- Creative thinking
- Customer service orientation
Languages
- English
- Hindi
- Gujrati
Affiliations
- Cooking is key to expressing my self-love and also for loved ones
- Love to read books on the subject of self-improvement, management, and astrology
- Playing the guitar is my new hobby, which I am currently trying to adopt
Timeline
Head of Service
Concept Motors Pvt Ltd
02.2025 - Current
Head of Service
Falcon Motors
11.2022 - 01.2025
Bodyshop Manager
Pegasus Motors
01.2021 - 10.2022
Claims Manager
CHOLAMANDALAM MS GIC LTD
04.2015 - 10.2019
Service Advisor & Warranty Incharge
Sealand Trucking & Kataria Trucking (Bharat Benz)
05.2013 - 04.2015
Diploma - Automobile
Government Polytechnic
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