Vimal Raj

Part of the Performance & Rewards team, provide PRB advisory support, including new hire buyouts, bid back, market data survey participation & analysis, salary pay ranges review, FLIP payouts. Previously part of year-end review operations team, handling the global performance and annual compensation review process, Service NOW, SAP SuccessFactors, compensation module, system setup, UAT, data uploads, change requests, stakeholder management, bonus pay-outs, system updates

Responsible for end-to-end life cycle management - Hire to Retire for the US, Ireland and Falkland. Tax calculation and tax remittance to federal authorities for expat colleagues. Responsible for post payroll - pension contribution, pay-slip and GL closure. Year end W2 checking and processing

Responsible for handling billing complaints for Airtel India customers across various geographies and revenue segments. Managed a team of 60+ associates. Processing bill waivers, achieve 100% SLA, forecasting, team management

Responsible for handling original and duplicate bill delivery for Airtel prepaid and postpaid customers across India. Request handling, bill printing and delivery management. Outcalling customers to ensure proper bill delivery

Relationship manager for TATA's corporate/SME accounts - query handling, product up-selling, customer acquisition, account monitoring, revenue forecast, performance targets, client management, monthly/quarterly business reviews and reporting.

Part of the operations team that was responsible for VAS related queries and complaints via service requests and emails - achieve 100% SLA, productivity targets, knowledge sharing, training, performance dashboards, monthly/quarterly business reviews