Provide support and maintenance to existing Management Information System (MIS)
Housekeeping management - ensuring the cleaning and maintenance of premises
Vendor Management - facilitates and maintains relationships between organizations and vendors, negotiating contracts, creating standards for the vendors, and finding the best available vendors
Cafeteria Management - maintains the hygienic and waste disposal of food
Visiting the food vendor kitchen audit to check the pest control list, hygiene of kitchen, materials used for food preparation
Petty cash management - day to day minimal expenses spent with the OPS/RBH approval vouchers submit to finance team
Transport Management provides the cab facility to the staff
Vendors invoices processing and submitting to finance team
Supporting the operation team and HR team to conduct events, Pooja celebration and R&R celebration
Maintaining inventory for the Stationery item and timely refilling the materials.
Senior OPERATIONS CONTROLLER
SUPERMARKET GROCERY SUPPLIES PVT LTD (BIG BASKET)
CHENNAI
02.2016 - 01.2023
Oversaw the customer journey, from initial order through processing to completion and delivery
Facilitated communication between company, customers and overseas partners to maintain efficient operations
Conducted regular research on competitor activities within e-commerce to maintain knowledge of business trends, opportunities and threats
Successfully managed a hardworking, dedicated and motivated team of 50+, managing matters inducing delegating tasks and managing complaints
Scheduled and booked transportations for 3000 orders per week
Promoted exemplary leadership by communicating company's goals and strategic vision
Supported senior leadership by accurately reporting monthly and annual sales and staff efficiency metrics
Analyzed invoices, work orders, consumption reports and demand forecasts to estimate peak delivery periods and issue work assignments
Strengthened operational efficiencies and traceability
Tracked goods to verify delivery timetables and effectively route to final destinations
Streamlined operational efficiencies by hiring and training staff to drive growth initiatives
Reviewed weekly and monthly store performance.
DC SUPERVISOR
THE NILGIRIS DAIRY FARM LTD
CHENNAI
06.2012 - 01.2016
Assisted team members and customers regarding stock and inventory queries
Increased picking associate productivity by 35% and reduced material waste 63% by consistently seeking efficiencies
Provided top product quality control and inventory management resulting in reduced downtime and maximized revenue
Managed team of 80 employees, overseeing the hiring, training, and professional growth of employees
Applied expert knowledge for daily completion of tasks and streamlining workflows
Coached the warehouse team on FIFO monitoring
Adhered to company audit rules during inventory counts with 98.5% accuracy
Improved efficiency by 35% through supervision of 80 staff working in a warehouse
Oversaw more than 10 crore CP value in inventory and supervised 80 employees in a 18000 square foot warehouse for an e-commerce company
Planned stock quantities according to marketplace demand and sales forecasts
Managed day-to-day shipping and receiving, typically overseeing more than 500 orders including receiving, returns, and delivery process in a 24-hour period
Delegated work to employees based on shift requirements, individual strengths, and unique training
Managed store appearance, including merchandising, receiving, inventory warehouse, and cleaning
Managed sales, reconciled cash, and made bank deposits while performing store opening and closing duties.