Vimal Kumar Mishra

Highly skilled and experienced (9 year) ServiceNow Solution Architect with a proven track record in designing and implementing complex ServiceNow Solutions. Seeking challenging position where I can leverage my expertise to drive successful ServiceNow implantation and optimize business processes.

• 9 Years of experience in working with process owners and business stakeholders to translate business problems into functional requirements.
• Showcase profound proficiency in the ServiceNow platform by accurately interpreting and validating technical specifications and designs, all while adhering rigorously to standard processes.
• Experience in establishing coding best practices for developer to ensure consistent application of those practices across the organization.
• Proficiency in architecting complex solutions on the ServiceNow platform, considering scalability, performance, security, and integration requirements.
• Work closely with stakeholders to strategize, develop, and implement thorough learning initiatives geared towards enhancing and fostering widespread adoption of the platform.
• Strong technical skills in JavaScript, HTML, CSS, and scripting languages used within the ServiceNow platform. Familiarity with REST and SOAP APIs for integrations.
• Working knowledge across all phases of SDLC life cycle and Proficient in Agile and SCRUM.

ServiceNow Module Implementation

• ITSM (Incident, Problem, Change, Request, Knowledge, Release, Workflow, SLA Management)
• ITOM (Discovery, Event Management, Service Graph Connectors)
• Configuration Management Database (CMDB)
• Strategic Portfolio Management (Idea, Project, Demand, Time Sheet, Portfolio Management)
• ServiceNow SecOps
• Instance Scan
• App Engine Studio
• Enabled Various Now Platform Capability (Clone Admin Console, Configuration Hub, Application Insight, Instance Troubleshooter)

ServiceNow Solution Architect

• Lead the design and architecture of ServiceNow solutions based on business requirements, industry best practices, and the capabilities of the ServiceNow platform. Ensured that the proposed solutions aligned with the organization's overall IT strategy.
• Worked closely with business stakeholders, users, and subject matter experts to
  understand their needs and gather detailed requirements for ServiceNow
  implementations.
• Provided technical leadership to development teams, including ServiceNow developers
  and administrators, guiding them in implementing best practices, coding standards, and
  efficient solutions.
• Demonstrate in-depth knowledge of the ServiceNow platform, its modules, applications, integrations, and the latest features and functionalities.
• Developed and maintained a strategic roadmap for ServiceNow implementations, outlining short-term and long-term objectives to drive continuous improvement.

ServiceNow Now Platform Management

• Proficient in administering system settings and configurations to align with organizational
  requirements. Skilled in managing users, roles, groups, and access controls on the ServiceNow platform.
• Experienced in monitoring the health and performance of ServiceNow instances, including
  system availability, resource utilization, and response times.
• Demonstrated ability in planning and executing patching and upgrade activities to ensure
  the ServiceNow platform runs on the latest stable version with all necessary security fixes
  and enhancements.
• Competent in managing integrations with other systems and applications to ensure smooth data flow between ServiceNow and other platforms.
• Proficient in developing and customizing applications, workflows, forms, and reports to meet specific business needs on the ServiceNow platform. Skilled in scripting languages like JavaScript and Glide Script.
• Skilled in optimizing the performance of the ServiceNow platform by tuning configurations, optimizing database queries, and implementing best practices.
• Proficient in ensuring the security of the ServiceNow platform by implementing appropriate access controls, encryption, and monitoring for security threats.

ServiceNow Platform Health Monitoring

• Proficient in enabling application insight capability and configuring thresholds to enhance performance monitoring.
• Experienced in ingesting ServiceNow system logs into Splunk for monitoring purposes.
• Skilled in configuring Splunk alerts for real-time monitoring of activities and events.
• Capable of configuring MID server monitoring to ensure the stability and performance of ServiceNow integrations.
• Proficient in creating custom actionable reports to monitor ServiceNow transactions and system performance.
• Experienced in implementing index monitoring solutions to identify and optimize slow queries, improving system efficiency.
• Skilled in enabling ServiceNow AI search capability to enhance the search experience on the portal for users.
• Competent in enabling data archive capability to effectively archive ServiceNow data and maintain system performance.
• Proficient in enabling and configuring the Instance Scan module, including creating custom checks to validate and review code for quality and compliance purposes.

ServiceNow User Onboarding Automation

• Identified automation opportunities, defined processes compliant with organizational standards and best practices, and developed bots to streamline operations.
• Designed orchestration workflows utilizing PowerShell activities to integrate with various external Microsoft tools for efficient user access management operations.
• Configured orchestration activities to seamlessly connect with Active Directory for user creation, ensuring accuracy and security in the process.
• Implemented orchestration activities to interface with Exchange Server for the creation of new mailboxes and orchestrated the migration of newly created mailboxes to Office 365 for enhanced collaboration and productivity.
• Developed custom notifications to provide real-time updates to customers at each step of the process, ensuring transparency and effective communication.
• Configured orchestration activities to perform various Active Directory group operations, facilitating efficient user management and access control.
• Designed and implemented orchestration activities for user off-boarding processes, ensuring compliance with security protocols and organizational policies.

ServiceNow Third-Party Integration

• ServiceNow Integration with the following external IT Application
  1. Rebrandly
  2. AWS IoT button
  3. Azure DevOps Board
  4. Microsoft Teams for notification messages
  5. AWS Workspace
  6. Jira for user onboarding and ticket creation
  7. AWS IAM process
  8. OKTA for user onboarding
  9. HipChat for notification messages
  10. Qualys VMDR
  11. LDAP Integration