VIMAL RAJ PRABHU
Chennai
Summary
Motivated professional with a strong foundation in sales and customer relationship management. Demonstrates analytical skills and adaptability to identify new sales opportunities and enhance customer loyalty. Committed to delivering exceptional value and fostering collaborative partnerships.
Overview
10
10
years of professional experience
Work History
Assistant Sales Manager
V TRANS INDIA
Chennai
10.2025 - Current
- Maintained friendly and professional customer interactions.
- Managed sales pipeline efficiently, ensuring consistent flow of business and meeting of sales objectives.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Solved complex customer requests to maintain customer satisfaction.
- Analysed market trends to identify new sales opportunities and increase market share.
- Implemented CRM systems to streamline sales processes and improve customer data management.
ASST MANAGER- KEY ACCOUNT
CCI LOGISTICS
12.2018 - 09.2025
- Developed and maintained strong relationships with key clients, resulting in an increase in customer retention and an increase in upselling opportunities.
- Conducted regular business reviews with clients to identify evolving needs, providing innovative solutions that increased client satisfaction ratings.
- Collaborated with the marketing team to create tailored campaigns that led to a 100% increase in product adoption and customer satisfaction.
- Led a cross-functional team to successfully implement a new CRM system, streamlining sales processes, and improving overall team efficiency.
senior customer associates
First source solution
07.2016 - 01.2018
- Deliver superior customer service to policyholders, healthcare providers, and insurance agents through phone, email, or chat interactions. Handle inquiries, address concerns, and provide timely resolutions in a courteous and professional manner.
- Assist customers in understanding their health insurance coverage, benefits, and claim status. Guide them through the claims process, ensuring accurate and efficient claim submissions and adjudications.
- Problem Solving: Troubleshoot and resolve customer issues related to claim denials, coverage disputes, policy inquiries, and billing concerns. Collaborate with relevant departments to escalate and resolve complex cases.
Education
B.Tech - Chemical Engineering
Sathyabama University
12.2018
Higher Secondary - Computer science and mathematics
BMHSS
01.2012
Skills
- Sales acumen
- Negotiation
- Customer relationship management
- Analytical Skills
- Knowledge of Industry Regulations
- Problem-Solving
- Adaptability
- Team Management
- Customer focus
- Communication
- Strategic Thinking
- Time Management
- Relationship Management
- Sales pipeline management
- Market trend analysis
- Lead generation techniques
- Problem solving
Disclaimer
I hereby declare that the above mentioned details are true and correct to the best of my knowledge and beliefs.
Timeline
Assistant Sales Manager
V TRANS INDIA
10.2025 - Current
ASST MANAGER- KEY ACCOUNT
CCI LOGISTICS
12.2018 - 09.2025
senior customer associates
First source solution
07.2016 - 01.2018
B.Tech - Chemical Engineering
Sathyabama University
Higher Secondary - Computer science and mathematics
BMHSS