Summary
Overview
Work History
Education
Skills
Timeline
Vimal Saini

Vimal Saini

Senior Network Associate
Gurugram

Summary

Results-driven Network Team Lead with 10+ years of experience in managing enterprise-level telecom and IT network infrastructures. Proven expertise in routing, switching, and security protocols across multi-vendor environments. Adept at leading cross-functional teams and driving high-availability solutions. Skilled in network optimization, incident resolution, and project delivery. Strong communicator with a focus on operational excellence and continuous improvement.

Overview

11
11
years of professional experience

Work History

Team Leader (Bharti Airtel Enterprise Service)

Tech Mahindra
06.2023 - Current
  • Set performance expectations for the team, monitoring progress towards KPI and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Improved operational workflows, enabling team to handle increased workloads without compromising quality.
  • Increased customer satisfaction with prompt and accurate issue resolution.



Team Lead (Bharti Airtel Enterprise Service)

Accenture solution Pvt Ltd.
11.2016 - 06.2023
  • Monitored team performance, providing suggestions for improvement and training programmes to increase team efficiency
  • Generated reports detailing findings and recommendations.
  • Maintained database systems to track and analyze operational data.
  • Managed and mentored team of 10 to deliver exceptional service.
  • Prepare and present reports on a daily, weekly and a monthly basis about network performance, link outage events & SLA Report
  • Manage service desk with L1 engineers for initial level trouble shooting of incidents, followed by L2, L3 desks.
  • Tracking all operational KPIs/SLAS / All KT Sessions/QA Sessions for team members

NOC Engineer (Client on BHARTI AIRTEL)

GALORE NETWORKS PVT. LTD
11.2015 - 08.2016
  • Worked as NOC support Engineer (Airtel NOC Manesar)
  • L1 Level Troubleshooting on Cisco & Juniper Router.
  • Responsible for troubleshooting routing problem, latency & packet drops issues and also check response and usage of link.
  • Hands-on experience with different Application- M6, CRM, Putty, RF NMS.
  • Provide telephone assistance to field engineers as well as customer on standard issues and answer all telephone enquiries' in a professional manner.
  • To resolve customer issue and follow-up with concerned franchisee.
  • Provide RFO to the customer within committed time and checking RCA to reduce Mean time to repair.

Field engineer (TATA Teleservice Ltd)

ARDEN TELECOM PVT. LTD
04.2014 - 10.2015
  • Experience in planning installation and handling of RF links.
  • Troubleshoot the issue in the RF link & close the incidents within SLA.
  • Operation & maintenance of Radwin link (UBR) ECI, O& m of Tata BTS activities.
  • Link installation Site survey & Documentation On Site quality checkup.

Field Engineer (TATA Teleservice Ltd)

Gemini Communications Ltd
02.2014 - 04.2015
  • Worked as RF Field Engineer for TCL DL-NCR Circle.

Education

B. Tech. -

UPTU, Prayagraj, India
04.2001 -

Skills

Effective team management

Timeline

Team Leader (Bharti Airtel Enterprise Service) - Tech Mahindra
06.2023 - Current
Team Lead (Bharti Airtel Enterprise Service) - Accenture solution Pvt Ltd.
11.2016 - 06.2023
NOC Engineer (Client on BHARTI AIRTEL) - GALORE NETWORKS PVT. LTD
11.2015 - 08.2016
Field engineer (TATA Teleservice Ltd) - ARDEN TELECOM PVT. LTD
04.2014 - 10.2015
Field Engineer (TATA Teleservice Ltd) - Gemini Communications Ltd
02.2014 - 04.2015
UPTU - B. Tech.,
04.2001 -

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Vimal SainiSenior Network Associate