Vimalakar Polamarasetty
Visakhapatnam
Summary
Results-oriented professional with combined experience in customer support and business management. Possess a strong foundation in business principles through my General Advanced Business Management Program. Proven ability to build rapport with clients, troubleshoot problems, and lead teams to achieve operational excellence. Passionate about exceeding customer expectations and fostering positive experiences in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Love To Eat
Visakhapatnam
06.2022 - 05.2024
- Managed all aspects of restaurant operations, ensuring smooth daily functioning and adherence to company policies.
- Oversaw a team of servers and cooks, providing training, scheduling, and performance feedback.
- Cultivated positive customer relations, resolving complaints and ensuring guest satisfaction.
- Streamlined restaurant efficiency by optimizing menu layout, inventory management, and staff scheduling.
- Contributed to increased revenue by implementing promotional strategies and upselling techniques.
Safety Operations Executive
Uber
Visakhapatnam
10.2021 - 04.2022
- Provided real-time safety support to Uber customers during rides, addressing emergencies and mishaps promptly and effectively.
- Investigated customer safety concerns and reported incidents to internal teams for appropriate action.
- Maintained clear and concise communication with both riders and drivers, ensuring clear understanding and resolution of issues.
- Developed and implemented strategies to enhance safety protocols and procedures within the Uber platform.
- Analyzed safety data to identify trends and areas for improvement, contributing to a safer ride experience for all users.
Customer Service Representative
Concentrix
Visakhapatnam
05.2017 - 10.2017
- Managed customer operations for a diverse portfolio of projects, ensuring efficient and timely resolution of inquiries and issues.
- Provided exceptional customer service through various channels (phone, email, chat), exceeding customer expectations and satisfaction metrics.
- Analyzed customer data to identify trends and opportunities for process improvement.
- Collaborated effectively with cross-functional teams to develop and implement solutions for customer needs.
- Maintained a high level of accuracy and efficiency in processing customer data and transactions.
Education
MBA - Business Management
IMT Ghaziabad, Upgrad
Online06-2024
Bachelor of Science - Agriculture
Lovely Professional University
Punjab06-2021
Intermediate - Bi.P.C
Sri Chaitanya
Visakhapatnam04-2015
SSC -
AKM Jubilee School
Viskhapatnam04-2013
Skills
- Customer Service
- MS Word, Excel and Outlook
- Workflow Optimization
- Risk Management
- Organizational Culture
- Employee Surveys
Timeline
Manager of Operations
Love To Eat
06.2022 - 05.2024
Safety Operations Executive
Uber
10.2021 - 04.2022
Customer Service Representative
Concentrix
05.2017 - 10.2017
MBA - Business Management
IMT Ghaziabad, Upgrad
Bachelor of Science - Agriculture
Lovely Professional University
Intermediate - Bi.P.C
Sri Chaitanya
SSC -
AKM Jubilee School
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