Vimalkumar Chauhan
Vadodara
Summary
Results-driven Restaurant Manager skilled in food service and operational optimization. Experience as Bartender in mixology and public engagement, enhancing customer satisfaction through effective complaint resolution. Focused on cultivating a collaborative team atmosphere and upholding high service standards.
Overview
3
3
Languages
1
1
Certification
4
4
years of professional experience
Work History
Restaurant Manager
Ilili Lebanese Grill Restaurant
London
04.2025 - 04.2026
- Managing daily restaurant operations to ensure smooth service and customer satisfaction.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Training and mentoring staff on best practices and service standards.
- Training workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Developing staff schedules to optimize coverage during peak dining hours.
- Implementing health and safety protocols in compliance with local regulations.
- Oversaw inventory management to maintain stock levels and freshness of ingredients.
- Enhancing customer experience by addressing feedback and resolving complaints promptly.
- Resolving customer complaints in a professional manner to maintain positive relationships with guests.
- Collaborating with kitchen staff to ensure timely food preparation and delivery.
- Communicating well and using strong interpersonal skills to establish positive relationships with guests and employees.
- Completing thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintaining detailed records of sales transactions and daily shift reports.
- Preparing employee schedules to maintain appropriate staffing levels during peak periods.
Barista Manager
The Rochester Cafe
London
04.2025 - 04.2026
- Supervising daily operations of coffee shop and ensuring efficient workflow.
- Training new baristas on beverage preparation and customer service standards.
- Developing staff schedules to optimize coverage during peak hours.
- Managing inventory levels and ordering supplies to maintain stock availability.
- Handling customer complaints and resolving issues to enhance satisfaction.
- Implementing sanitation protocols to maintain cleanliness and safety standards.
- Collaborating with suppliers on product selection for seasonal offerings.
- Preparing and serving coffee, espresso drinks, blended coffees and teas.
- Greeting customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Assisting with customer inquiries, complaints, and handling escalated issues in a professional manner.
- Performing administrative tasks such as payroll processing, employee scheduling, budgeting or tracking expenses.
Waiter Bartender
Imperial London Hotels
London
09.2022 - 03.2025
- Ensuring diverse beverage options by expertly crafting and serving various coffee, espresso drinks, and cocktails.
- Mix alcoholic and other beverages as requested and in compliance with company standards and recipes.
- Preparing cold/hot beverages and other bar and barista duties.
- Serving various guests by concurrently preparing a range of beverages such as mixed drinks, wine, beer and non-alcoholic choices.
- Assessing customer needs and preferences, providing tailored beverage recommendations to enhance their experience.
- Consulting customers to determine drink and taste preferences, making appropriate recommendations to guarantee customer satisfaction.
- Make product recommendations to customers based on preference, food pairings and special promotions.
- Confirm customers' ages for alcohol service and discontinued service to intoxicated guests.
- Training new staff members in bartending techniques and customer service standards, fostering a team-oriented environment.
- Ensuring the bar area is fully equipped with tools and products needed for mixing beverages and serving guests.
- Reviewing customer surveys and feedback to implement corrective actions, improving service quality.
Education
Postgraduate Diploma in Project Management - Project Management
University of The West of Scotland
London, United Kingdom05-2023
Bachelor of Engineering - Electrical Engineering
Vadodara Institute of Engineering
Vadodara06-2014
Skills
- Food service
- Beverage service
- Mixology
- Inventory control
- Operational efficiency
- Process optimization
- Hospitality procedures
- Customer engagement
- Communication skills
- Hospitality procedures
Hobbies and interests
- Fashion model (State level model in India, Runway, Promotional model)
- Fitness trainer and nutritionist
- Volunteer and class representative at institute level
Languages
- Gujarati
- English
- German
- Hindi
Languages
English
Advanced (C1)
C1
German
Beginner
A1
Hindi
Advanced (C1)
C1
Certification
- MIKO Coffee Champion
Accomplishments
- Mixology Extravaganza Medal 2024- For outstanding performance in cocktail competition
Timeline
Restaurant Manager
Ilili Lebanese Grill Restaurant
04.2025 - 04.2026
Barista Manager
The Rochester Cafe
04.2025 - 04.2026
Waiter Bartender
Imperial London Hotels
09.2022 - 03.2025
Postgraduate Diploma in Project Management - Project Management
University of The West of Scotland
Bachelor of Engineering - Electrical Engineering
Vadodara Institute of Engineering