VIMAL KUMAR U

Role Description

Lead the OTC, Collection elements which includes managing of the 20 Member Team with different agencies .

Will be working closely with cash application team on receipts allocation and guiding the team to clear the payments.

Key Functions

Providing direction in daily activities thru the supervision of the team members, driving them to improve
operational effectiveness that meets the Objectives for the following processes

Collections

• Accountable for delinquency reduction for assigned accounts for the team.
• Identify issues attributing delinquency of account & having them resolved.
• Periodic review of credit limit of the customer with not so good payment history.
• Initiation of default procedure on customer accounts & transferred them to legal.
• Maintaining the DSO and Cash-Flow within the specified limit to ensure collection is done on time.
• Month end Reports to Agency on Past due % and Credit Management Report will be shared.
• Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
• Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
• Ensure payments receipts are allocated as per the timeline so customer will have the clear SOA.

• Role Description
  Responsible for F&A operation managed a team of 10 team members, we supported the operations for Internationally renowned cold beverage company. Comprising £80 M worth of orders, £65 M AR monthly and £16 to £20 Million on the deduction/Chargebacks part.
  Order Management - Order creation, Fulfillment, EDI, Postal & Email Orders, Export Orders, Pricing Block,
  Billing Block, Back Orders, shipping information, Ship to, bill to, Sell to Amendments, DSO reduction, Optimize
  deduction percentage.
  Accounts Receivable - Billing, Receipting, BACS/CHAPS/CHEQUE/CASH ON DELIVERY, Resolving
  chargeback - Promotional/Short/Returns/Pricing/Short-dated, Invalid Chargeback Recovery, export
  customers, Intercompany, Netting's, Sales Ledger, Debtors Management, Call & Email Collections, Pre
  chase/Post-Chase, CDM.
  Collection & Dispute Management - Chargeback-Promotional/Service, Credit Creation, Invalid Chargeback
  Collection, Overdue Reduction, Collection emails, Pre-Chase/Post-Chase, Overall AR value Reduction.
  Delinquency, Bankruptcy intimation FIT and Legal teams.
• Cash Application - Slow allocation , Fast allocation , Remittance handling , unapplied cash deduction , unidentified clearance with in TAT, Direct knock off file creation.

• Role Description
  - Joined in as officer 2008 got promoted during March 2010 as an Senior Officer including MIS Role.
• Order Management
  - Order creation, Fulfillment, EDI, EXPRESSNET Orders, Billing, Subscription management for Gaming, Pricing Block, Billing Block, Back Orders, shipping information, Ship to, bill to, Sell to Amendments.
  Dispute Management
  - Promotional dispute, Service Dispute - Short, Returns, Damaged, Goods not as described, Chargeback credit creation, Return Authorization, Invalid Chargeback recovery/Collection.
  Reporting
  - monthly manager report & Preliminary managers' report- which tells the Invoice, Chargeback,Credits, AR value for the month and Forecast the Incoming volume of chargeback and Orders for the month of the whole customer