Advance MS Excel
PMI certified project manager with more than 12 years of total experience and more than 8 years of experience in project management of software development and process transformation projects. Main areas of expertise are project execution and project control. However, business analysis, statistical process control, agile team building, transition management, customer engagement, workforce management, and change enablement are inevitable. Deploying various software products has helped understand the underlying technology used in each of the projects such as Python, AWS, SQL, database, Visual Basics for applications, machine learning, process mining, and ETL. To participate in feature implementation discussions and contributing to the logical implementation of features are some of the exciting discussions which keeps the day alive. Whether it's be product development or service management, setting up projects from scratch has been an interesting task. Aligning sprint deliverables and product releases to the product roadmap, enforcing systematic workflows, empowering the team to take ownership of their role, and reviewing sprints/releases are the activities that make up the majority of the day. The challenges faced in on-boarding the first customer, launching a new product, meeting strict timelines, ensuring customer satisfaction, and building a stable product have strengthened risk mitigation and risk assessment skills. Efficient use of resources and delivery of results within a specified time frame are some of key strengths. Create and monitor OKRs (Objectives and Key Results) to achieve, focus, and align with key business objectives and link individual KRs (Key Results) to OKRs. Took responsibility for several client projects at the same time and executed them in parallel. Collaborated with other project managers and project coordinators to evaluate and present a holistic view of the entire program within the context of a vertical business unit. Working on various product implementations, gained expertise in Banking, ITSM - Service Management, Order to Cash, Revenue Operations and Retail domains.
Advance MS Excel
VBA
MS Access
SQL
Python
ITIL® 4 Strategist: Direct, Plan, and Improve
Process Mining: Data Science in Action
IIBA logo Certification of Competency in Business AnalysisTM(CCBA®) Certification
Project Management Professional (PMP)