Summary
Overview
Work History
Education
Skills
Work Availability
Languages
Work Preference
Timeline
Generic
Vimalraj Ramamoorthy

Vimalraj Ramamoorthy

NOC Shift Lead

Summary

With a proven track record at Noblq Technologies, I excel in incident management and fostering cross-functional collaboration. Expert in network troubleshooting and leveraging monitoring tools, I significantly enhance operational efficiencies. My leadership in major incident resolutions underscores my technical prowess and ability to drive team success.

Overview

15
15
years of professional experience

Work History

NOC Shift Lead

Noblq Technologies
12.2022 - Current
  • Ensured compliance with internal policies related to incident management processes.
  • Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents.
  • Documented all major incidents, including details such as timeline, key players involved, root cause analysis.
  • Monitored and tracked progress of Major Incidents from start to resolution using incident management tools.
  • Acted as an escalation point for unresolved or difficult major incidents.
  • Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences.
  • Produced documents, spreadsheets, reports and tracking structures.
  • Responded to critical incidents without delay.
  • Maintained an organized work environment by delegating tasks to staff as needed.
  • Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
  • Manage (Zabbix, Splunk, SolarWinds) monitoring tools.
  • ServiceNow tool (Incidents, Alerts, Change Requests, Problem Record, Dashboard, Knowledge Article).

NOC Support Specialist

Billed Right Healthcare Solution
12.2022 - 12.2022
  • Datto RMM tool for monitoring desktops and servers.
  • Auvik tool for monitoring all network-related devices.
  • ConnectWise tool for incident management.
  • Ping failure, or network devices such as switches, access points, or any network device.
  • Device offline, and troubleshooting virtual and physical servers offline.
  • Daily issues on network and server-related issues.
  • Maintaining Active Directory management.
  • Desktop administration.
  • Any network-related issues.
  • Configuring the iDRAC and iLO.
  • Drive clean-up, Drive resizes, BSOD (server, workstation), IDRAC, ILO, Dell OpenManage, patching, drives, server maintenance, paging operation.
  • SMART error on physical drive, firmware update, hard disk bad block, high memory utilization (server, WS, firewall), file corruption.
  • Updating the firmware and BIOS.
  • Any issues related to FW and switches.
  • Understanding the rules and policies created in security.
  • Whitelisting and Blacklist investigation
  • Understating the rules to build the firewall with security and network.
  • Knowledge of the Meraki centralized portal.
  • Maintaining the Windows Server 2003, 2008 R2, 2012, 2016, 2019.
  • Active Directory management.
  • Roles Migration.
  • Configures, tests, and maintains LAN/WAN equipment and related services.
  • Identifies, diagnoses, and resolves network problems.
  • Securing network systems by establishing and enforcing policies, and defining and monitoring access.
  • The support and administration of firewall environments, in line with IT security policy.
  • Change the switches and configure them when they fail due to some technical issues.

Service Desk Engineer

Ali Bin Ali Technology Solution
03.2017 - 08.2021
  • Created user accounts, edited user account information, reset user passwords, and removed access to the network utilizing Active Directory.
  • Peripheral installation/support (LAN/local printers, card readers, scanners, etc.)
  • Remotely connect to customers through AnyDesk or TeamViewer to resolve any issues.
  • Maintain a high degree of user service for all support queries, and adhere to all service level agreements.
  • Respond to inquiries from clients, and help them resolve any hardware or software problems.
  • Work closely with the development team, and install the development-related tools.
  • Attend the weekly team meeting, update any open issues, and provide an update on any escalations.
  • Log incidents and maintain records of all calls from users, using the designated tool.
  • Provides on-site and remote end-user services, including help desk and technical support services.
  • Working knowledge of Active Directory and Office 365 account administration, such as creating an account, managing permissions, resetting passwords, or creating group accounts.
  • Responsible for migrating desktops, laptops, and notebooks to a new domain.
  • Installed, upgraded, and replaced routers, switches, patch panels, servers, and network cables as needed.
  • Organize and coordinate activities associated with the installation, deployment, and upgrade of software (Windows), hardware, voice/video, and network facilities as they relate to the deskside environment.
  • Drive the resolution of all company technical escalations, including root cause analysis and issue resolution.
  • Lead and oversee day-to-day helpdesk operations to exceed customer expectations by delivering quality SLA response times and resolutions.

IT Administrator

Sun Financial Agencies
04.2010 - 03.2017
  • Windows (Active Directory, Domain Controller, DNS Server, Hyper-V, Windows Deployment Services, File Server, DHCP Server)
  • IT Hardware Networking.
  • Configure DSL and ADSL modem.
  • Managing Group Policies and User Management.
  • Installing file secure software and configuration (SBI Bank, ICICI Bank).
  • Managing routers and switches.
  • Handling the customer call and providing on-time resolution based on the priority to find the RCA.
  • Network files day-to-day backup (Gfi Network Backup Tool).
  • Managing network file sharing.
  • Create a virtual machine and manage virtual networks.
  • Installing dialer software to configure SIP accounts.
  • Manage printer software installation, and network printer installation.
  • Application installation, configuration, and troubleshooting on Windows platforms.
  • Responsible for Vendor Coordination.
  • Drive day-to-day operations.
  • Managing Proxy Server (CCPROXY Version 8.0) (Network Website Blocking).
  • Network troubleshooting (NIC card) and find the specific network drives installed manually.
  • Elastix Operating System (Sangoma Card Configuration in Intercom).

Education

Bachelor of Science - Computer Science

Thanthai Hans Roever College
04-2010

Skills

  • Incident management
  • Root cause analysis
  • Network troubleshooting
  • Monitoring tools
  • Technical documentation
  • Cross-functional collaboration
  • SLA adherence
  • Operations monitoring
  • Monitoring tools management
  • Technical support

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

Tamil
Native language
English
Intermediate (B1)
B1

Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany Culture

Timeline

NOC Shift Lead

Noblq Technologies
12.2022 - Current

NOC Support Specialist

Billed Right Healthcare Solution
12.2022 - 12.2022

Service Desk Engineer

Ali Bin Ali Technology Solution
03.2017 - 08.2021

IT Administrator

Sun Financial Agencies
04.2010 - 03.2017

Bachelor of Science - Computer Science

Thanthai Hans Roever College

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