VIMALRAJ RAMAMOORTHY
Chennai,TamilNadu
Summary
Experienced with network operations oversight, ensuring seamless and efficient system performance. Utilizes strong problem-solving skills to address technical issues promptly. Track record of effective team management and clear communication in fast-paced settings.
Overview
15
15
years of professional experience
Work History
NOC Shift Lead
Noblq Technologies
12.2022 - 03.2025
- Ensured compliance with internal policies related to incident management processes
- Assisted in developing training programs for staff on how to respond effectively when dealing with major incidents
- Documented all major incidents, including details such as timeline, key players involved, root cause analysis
- Monitored and tracked progress of Major Incidents from start to resolution using incident management tools
- Acted as an escalation point for unresolved or difficult major incidents
- Collaborated with cross-functional teams to identify root cause of Major Incidents, develop solutions and prevent future occurrences
- Produced documents, spreadsheets, reports and tracking structures
- Responded to critical incidents without delay
- Maintained an organized work environment by delegating tasks to staff as needed
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues
- Trained new employees and delegated daily tasks and responsibilities.
NOC Support Specialist
Billed Right Healthcare Solution
02.2022 - 12.2022
- Incident management
- Device offline, and troubleshooting virtual and physical network and servers offline
- Any network-related issues (Meraki, Sonicwall)
- Drive clean-up, Drive resizes, BSOD (server, workstation), IDRAC, ILO, Dell Open Manage, patching, drives, server maintenance, paging operation
- Understanding the rules and policies created in security
- Whitelisting and Blacklist investigation
- Understanding the rules to build the firewall with security and network
- Knowledge of the Meraki centralized portal
- Configures, tests, and maintains LAN/WAN equipment and related services
- Identifies, diagnoses, and resolves network and server problems
- Securing network systems by establishing and enforcing policies, and defining and monitoring access
- The support and administration of firewall environments, in line with IT security policy
- Change the switches and configure them when they fail due to some technical issues
Service Desk Engineer
Ali Bin Ali Technology Solution
03.2017 - 08.2021
- Created user accounts, edited user account information, reset user passwords, and removed access to the network utilizing Active Directory
- Remotely connect to customers through AnyDesk or TeamViewer to resolve any issues
- Maintain a high degree of user service for all support queries, and adhere to all service level agreements
- Respond to inquiries from clients, and help them resolve any hardware or software problems
- Work closely with the development team, and install the development-related tools
- Log incidents and maintain records of all calls from users, using the designated tool
- Provides on-site and remote end-user services, including help desk and technical support services
- Working knowledge of Active Directory and Office 365 account administration, such as creating an account, managing permissions, resetting passwords, or creating group accounts
- Organize and coordinate activities associated with the installation, deployment, and upgrade of software (Windows), hardware, voice/video, and network facilities as they relate to the deskside environment
IT Administrator
Sun Financial Agencies
04.2010 - 03.2017
- Windows (Active Directory, Domain Controller, DNS Server, Hyper-V, Windows Deployment Services, File Server, DHCP Server)
- IT Hardware Networking
- Managing Group Policies and User Management
- Installing file secure software and configuration (SBI Bank, ICICI Bank)
- Managing routers and switches
- Handling the customer call and providing on-time resolution based on the priority to find the RCA
- Network files day-to-day backup (Gfi Network Backup Tool)
- Create a virtual machine and manage virtual networks
- Responsible for Vendor Coordination
- Drive day-to-day operations
- Managing Proxy Server (CCPROXY Version 8.0) (Network Website Blocking)
Education
BSC - Computer Science
Thanthai Hans Roever College
Perambalur04-2010
Skills
- Incident management
- Major Incident management
- Root cause analysis
- Network and server troubleshooting
- VMware ESXI server management
- Cross-functional collaboration
- Operations monitoring
- Technical support
- Firewall monitoring and troubleshooting
Timeline
NOC Shift Lead
Noblq Technologies
12.2022 - 03.2025
NOC Support Specialist
Billed Right Healthcare Solution
02.2022 - 12.2022
Service Desk Engineer
Ali Bin Ali Technology Solution
03.2017 - 08.2021
IT Administrator
Sun Financial Agencies
04.2010 - 03.2017
BSC - Computer Science
Thanthai Hans Roever College
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