Vimarsh Swami
New Delhi
Summary
Dynamic professional with a proven track record at Swiggy, enhancing store performance and customer satisfaction through effective staff supervision and inventory control. Skilled in customer relations and records management, demonstrated by mentoring employees and streamlining operations. Achieved significant improvements in store operations and team productivity, leveraging both hard and soft skills for organizational success.
Overview
7
7
years of professional experience
Work History
Assistant Store Manager
Swiggy
2021.10 - Current
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic Key points to reduce Customers Complaints.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Secretarial Assistant
Oil and Natural Gas Corporation, ONGC
2017.12 - 2019.03
- Executed record filing system to improve document organization and management.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Managed appointment scheduling for multiple staff members, ensuring smooth daily operations.
- Facilitated clear communication between departments by drafting professional memos and correspondence.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
Education
Bachelor of Arts - Humanities
School of Open Learning
New Delhi2021-02
High School Diploma -
Govt. Boys Sr. Sec. School
New Delhi2015-05
Skills
- Customer relations
- Display setup
- Flexible schedule
- Goals and performance
- Customer experience
- Inventory control
- Records management
- Store operations
- Staff supervision
Languages
Hindi
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Assistant Store Manager
Swiggy
2021.10 - Current
Secretarial Assistant
Oil and Natural Gas Corporation, ONGC
2017.12 - 2019.03
Bachelor of Arts - Humanities
School of Open Learning
High School Diploma -
Govt. Boys Sr. Sec. School