Vimple Muthamma

ROLES AND RESPONSIBILITIES

Google Campaign Manager 360 ( DCM) , Mobsuccess,Fyber, MSSP, SC Media, Channel E2E, Gorogle Ad manager GAM.

Monitoring the ticketing tool (ASANA) (MONDAY BOARD) frequently to check if the task are received.

Communicate with the clients (US,UK and Canada) for the respective tasks assigned and will take new updates from clients end.

Acknowledge to client as soon as received the task, then assign the task under trafficker name and update the details in task tracker. Before executing the task, reviewing the UTM sheet provided by the client for proper information such as Campaign name, Start and End date, creative sizes, Line Items, Placements etc. Follow up with client via slack/Asana if any additional information needed to completed the work.

Pushing the campaigns in Basis under Ad serving. Taking the client's confirmation and If the Adtag naming convention (Placements) in Basis does not match with the UTM sheet, edit it in Basis and export it to Campaign Manager 360.

Uploading the creatives, backup files for HTML creatives under batch upload and 1x1's under tracking into GCM for the particular campaign. Creating the Ads using Line Items as Ad name and assigning the Placements and creatives under the ad.

Applying the IAS wrapping under Third party measurement using the client-provided partner advertiser ID.

Applying Av pixels under Event tags for all the client mentioned Ads using the creative pixel URL.

Sending the tags to client via Asana after the trafficking and requesting them to do Quality Audit.

After QA done by them, uploading all tags into Trade desk using Bulk upload sheet and approve each creatives in TTD.

Closing the ticket in Asana as task completed. Performing QA work while QA specialist in the team is on leave.

Sending daily default impression report and weekly open air time sheet report to client.

Attending client call every alternate week to present weekly utilization and discussing on updates and requirements.

ROLES AND RESPONSIBILITIES

Experience in hiring candidates for IT Skills.

Responsible for entire recruitment life cycle from end-to-end.

Strong in search strings, planning a Search strategy to identify the potential candidates who can fit the requirement.

Sourcing relevant profiles from Job portals like Naukri, Monster, social media hiring, Head hunting according to requirement.

Screening resumes form portals and interacting with candidates checking whether they are actively looking for job change , explaining about job description explaining about client

Collecting required details of candidate and updating in client’ s portal.

ROLES AND RESPONSIBILITIES

Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.

Building business relationships with current and potential clients.

Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).

Collaborating with sales and leadership to secure, retain, and grow accounts.

Creating informative presentations; presenting and delivering information to potential clients at client meetings, industry exhibits, trade shows, and conferences.

Creating and maintaining a list/database of prospect clients; maintaining a database (Salesforce, CRM, Excel, etc.) of prospective client information.

Cold calling; making multiple outbound calls to potential clients; closing sales and working with the client through the closing process.

Meeting all quotas for cold, active, inactive calls, appointments, and interviews; meeting or exceeding annual sales goals.

Maintaining a pipeline of all sales administration using CRM software

Collaborating with management on sales goals, planning, and forecasting; maintaining short- and long-term business development plans.

ROLES AND RESPONSIBILITIES

Generation of daily/monthly/quarterly/Half Yearly/Annual outstanding/adhoc report & Simple/Complex invoices for Australia and US for various clients.

Handling Fee queries and providing details of historical charges collected.

Standard (Automated in OTL (Object Trade Line) to invoice the customer) and Complex invoicing (Collecting charges by calculating manually through excel).

Tracking & Following up of unpaid invoices. • Processing direct debits via OTL (Object Trade Line), Web Voucher & ANZ Transactive & pass adjustment entries to reconcile.

Vetting the guarantees received for cancellation and cancelling the guarantees, SharePoint Fee tracker creation, Refund/Rebate calculations for overcharges.

Monitoring & Troubleshooting (Troubleshooting the query through OTL (Object Trade Line) and CLAA (Credit Limit Authorization Advice) received from the customer through emails ) mailbox for daily adhoc (Domestic Guarantees/Cross border) and miscellaneous requests, For Example: Receiving emails from the customer for the Utilization reports Daily/Monthly/Yearly and based on customer request and also sending a PDF of Guarantee copy and also the fee charged in the OTL based on the customer’s request.

Assisted in automating Report generation.

Providing reports on funds received & outstanding (Daily/Monthly/Yearly) based on the allocated pricing to customer for Domestic Guarantees/Cross border.

Customer Limit reports based on request from customer/Front office

ROLES AND RESPONSIBILITIES

Receiving calls/emails from the employees of Mphasis and HP and handling tickets emails from the AIG (American International Group) clients regarding the service disruption, change and service requests etc.

Monitoring and Managing the applications and deployed services and taking pro- active steps to pre-empt problems.

Troubleshooting experience in Windows Active Directory. Troubleshooting experience in MS Outlook.

Troubleshooting queries related PeopleSoft application.

Troubleshooting queries related to Outlook, HP VPN, Printers and Laptops etc. using available tools or escalating to the appropriate teams as applicable.

Tracking and classifying incoming incidents or service requests, providing level one supports so that users are able to resume their work as quickly as possible following a disruption to an IT service. MOATIS and GTTS (Global Time Tracking System) tool is used for ticket tracking.

Providing an instant and up-to date information on the solution progress and following the escalation matrix to expedite issue resolutions.

Informing user about the expected upgrades and changes to the customer's environment thus minimizing the adverse impact on business operation.

Managing the incident life cycle process from the occurrence until the closure.

Cooperating with both internal groups (second-line) and external support teams in order to redirect incidents / requests appropriately.

Understand services offered by different types of Network Service Providers. Knowledge on LAN/WAN networking.