Vinali Jiwane

• Tackle customer query in more professional manner and provide information about products and services as required by customers.
• Keep records of interactions and transactions of customer.
• Establishing and maintaining effective relationships with customers and partners via email, phone, and in-person.
• Coordinating and arranging client events, meetings and appointments.
• Creating and maintaining client databases and mail lists.
• Sort and manage incoming email communications and prioritize follow up messages
• Rendering administrative support to other customer care team members when need arises, or as instructed.
• Provide accurate, valid and complete information by using right methods/tools.
• Responsible for coordinating with SAP partner and end user, by conducting following activities :
• Provide training to sign up or register GSTIN on government portal for e-invoicing and NIC sandbox using AnyDesk.
• Provide training on manual excel upload for e-invoicing and e-waybill.
• Provide technical assistance for generating e-invoice (Json schema query).
• Provide offline assistance for generating e-invoice (manual excel upload).
• Develop critical understanding of clients expectations, objectives and requirements and precisely convey those to internal/technical team.

• Boosted sales and customer loyalty through incentive programs.
• Set and agree on store performance targets with Ops Manager.
• To ensure that Store is always merchandised to Company's desired standard.
• Develop and arrange promotional material and in-store displays.
• Prepare detailed reports on buying trends, customer requirements and profits.
• To ensure Store has correct levels of stock and that replenishment orders are placed, in close liaison with Retail Ops Manager.
• Responsible for maintaining Inventory levels at store and controlling Shrinkage as per Company Standards.
• Respond to customer complaints and concerns in professional manner.
• Gathered and reviewed customer feedback to improve operations.
• Hire, train, and oversee new staff.
• Handhold new joinee at store by providing them with in-store training.
• Motivate sales team to meet sales objectives by training and mentoring staff. Regular review and feedback to be shared to ensure they are groomed well and are high on performance.
• Ensure store and staff presentation and standards are in line with brand requirements
• Enhanced branch sales revenue rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
• Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.

Project Management :

• Single point of contact for solving client queries within TAT guideline
• Provide product training to new clients
• Participating in client meeting and presentation 5.Reaching out to Clients i.e, Schools and Educational Institutions.
• Preparation of database of clients.
• Acquisition of new clients.
• Building long term relationships with Schools and Educational Institutions.
• Conducting Market research.
• Preparation of Business proposals.
• Identifying gaps and devising solutions to fill gaps.
• Travelling for educational tie ups.
• Maintaining MIS reports.

Operations :

• Onboarding borrowers to Financepeer.
• Interacting with existing borrowers for necessary documents.
• Ensuring and verifying submitted documents of existing borrowers.
• Uploading documents on portal
• Follow up with NBFC’s regarding approval or rejection.
• Ensuring post approval documentation.

Collections Department : (Collection Head)

• Set up collections for pan India Operations
• Overseeing staff members and ensuring accurate and timely invoicing of customers.
• Setting payment collection goals and targets for department.
• Creating and implementing strategy to improve collection of outstanding credit.
• Implementing collection policies and procedures to avoid excessive outstanding credit.
• Ensuring that company policy on recoveries is followed and that it is line with state and federal regulations.
• Implementing deadlines for invoicing and payment collections.
• Negotiating with customers in cases when non payment occurs.
• Preparing monthly feedback reports on payment collections.
• Training and mentoring of staff members in collections department.
• Recruiting team members as and when required.
• Documentation/MIS Reports.

• Setting up meeting with new clients
• Researching new product and regulation
• Looking for new sales opportunity
• Pitching product to customer
• Taking clients on site visit
• Regular follow up with existing customer
• Designed Process maps & set workflow for smooth and efficient functioning of Client queries.