Vinamra Kapoor
Senior Trainer
Indore
Summary
Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring training development, Client Management and content development abilities developed over 8-year career to a growth-oriented role. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Trainer
PhonePe India Private Limited
Bangalore
11.2022 - Current
- Provided in-house training to new employees concerning maintenance of standardized training approaches.
- Analyzed training, student outcomes and course delivery metrics to produce reports for senior management.
- Developed and implemented lesson plans and teaching aids such as reference materials and videos.
- Recruited, interviewed and onboarded new instructors, boosting corporate success.
- Translated business needs into technical specifications and developed methods to integrate IT products and customize existing technology
- Lead special seminars for different types of employees.
- Partnered with instructors to consistently increase annual graduation rate.
- Recruited, trained and mentored new instructors.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Managed vendor performance to maximize process stabilization and achieve maximum merchant satisfaction
- Creating New & interactive content to make sure the learning is impactful & learning curve decreases
- Communicating with the vendors and performing the quality check, sharing the process related changes along
with impact analysis
Senior Trainer
Reliance Jio Infocom Limited
Mumbai
05.2021 - 11.2022
- Creating training programs that are aligned with the organization’s objectives and having a strong understanding of what these are
- Acting as the go to within the business for anyone with questions or queries regarding training and development plans
- Working closely with various leaders across the organization and having a full understanding of their units and training requirements
- Embracing different styles of training techniques, including e-learning, tutorial sessions or coaching
- Design and apply assessment tools to measure training effectiveness
- Track and report on training outcomes
- Bridge the gap between customer experience team & operations team to maintain a client desired balance
Senior Trainer
Conneqt Business Solutions Ltd.
Indore
07.2020 - 05.2021
- Taking the new hire champions through process & soft-skills training as per the process
- Conducting refreshers on the floor process & communication related
- Developing content for delivery of session
- Client communications as per the need & requirement
- Driving efficacy of the sessions conducted as per the given thresholds
- Managing the team as per the part of role given by the organization
- Keeping self-metrics met to make sure that during session can portray self-related examples
Regional Learning & Development Specialist
DTDC Express Ltd.
Ahmedabad
09.2019 - 07.2020
- Worked with vendors to customize courseware to accommodate business needs
- Analyzed and evaluated training effectiveness and program outcomes
- Developed job-specific competencies and performance standards
- Established and maintained quality control standards
- Utilized variety of instructional design methodologies to create effective learning experiences
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions
- Designed and delivered web-based, self-directed learning materials
- Wrote training manuals fo all employees and positions according to strict company guidelines and protocols
- Built and maintained professional relationships with vendors and suppliers.
- Provided coaching and mentoring to employees.
Process & Communication Trainer
Teleperformance India
Indore
04.2015 - 06.2019
- Provided subject matter expertise on all company offerings.
- Developed new and improved training programs to fit underserved areas.
- Delivered robust training courses via classroom and e-learning programs.
- Created unique materials to support training programs.
- Analyzed and evaluated training effectiveness and program outcomes.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Facilitated virtual, in-person and blended learning sessions.
- Worked with vendors to customize courseware to accommodate business needs.
Education
B.A.LL.B - Legal, Commerce and Physical Education
IPS Academy
Indore 08.2014 - 06.2019
Skills
Client relationship management
Curriculum design
Team Building
Operations management
Specializing in SOP adherence
Training and mentoring
Leading seminars
Lesson Planning
Project and Program Management
Public speaking
Training program development
Certification
Lean Six Sigma Yellow Belt
Timeline
Lean Six Sigma Yellow Belt
08-2023
Senior Trainer
PhonePe India Private Limited
11.2022 - Current
Senior Trainer
Reliance Jio Infocom Limited
05.2021 - 11.2022
Senior Trainer
Conneqt Business Solutions Ltd.
07.2020 - 05.2021
Regional Learning & Development Specialist
DTDC Express Ltd.
09.2019 - 07.2020
Process & Communication Trainer
Teleperformance India
04.2015 - 06.2019
B.A.LL.B - Legal, Commerce and Physical Education
IPS Academy
08.2014 - 06.2019