Professional summary
Strategic Program Manager with over 12 years of experience managing complex, cross-functional projects in life insurance and financial services. Proven success in Agile/Scrum delivery, stakeholder and vendor management, risk mitigation, and digital transformation aligned with regulatory and security policies. Skilled in driving multi-departmental collaboration to deliver high-quality solutions within scope and timelines. Adept at leading sprints, stand-ups, retrospectives, and demos to deliver scalable products, while fostering a culture of continuous learning and excellence.
Delivered large-scale digital and regulatory transformation programs across AML automation, CX enhancement, and grievance handling by aligning project delivery with Agile/Scrum methodologies.
Led sprint planning, stand-ups, demos, and retrospectives with cross-functional teams to ensure continuous delivery of value and stakeholder engagement.
Collaborated with business teams, compliance heads, and technology partners to develop technically feasible solutions with defined timelines and effort estimates.
Oversaw project lifecycle including scope definition, backlog prioritization, release planning, and change management across 5 departments.
Applied JIRA for tracking progress, managing dependencies, and aligning delivery with strategic objectives.
Identified project risks and implemented mitigation plans proactively, ensuring readiness for audit, operational, and technical contingencies.
Managed external vendors and internal delivery teams to ensure SLA adherence and on-time implementation of key systems and enhancements.
Reduced assisted channel dependence by 25% through chat bot, IVR, and mobile self-service platform optimizations.
Mentored Agile teams on project governance, risk awareness, and customer-first delivery mindset.
Stayed abreast of evolving industry and regulatory trends to recommend scalable technology enhancements.
•Led AML compliance automation projects, enhancing end-to-end transaction monitoring processes and reducing false positives, resulting in a 40% improvement in regulatory reporting efficiency.
•Developed and implemented a centralized Suspicious Transaction Reporting (STR) framework, streamlining case escalation, investigation, and regulatory submission timelines.
•Strengthened KYC and Customer Due Diligence (CDD) protocols by integrating dynamic risk scoring models for onboarding and periodic reviews, aligning with FATF and IRDAI guidelines.
•Designed early warning systems (EWS) to detect anomalies in transaction patterns, supporting faster identification of potential money laundering and fraud typologies.
•Conducted gap assessments against FATF recommendations and emerging global best practices, driving policy and procedural enhancements to maintain audit readiness.
•Partnered with legal, risk, and IT teams to integrate compliance workflows within the core banking and servicing platforms, enabling real-time monitoring and case management.
•Led regulatory audit engagements, successfully closing AML observations with minimal remediation requirements.
•Trained frontline, operations, and compliance teams on evolving money laundering typologies, sanctions risks, and enhanced due diligence (EDD) measures for high-risk categories, including politically exposed persons (PEPs).
•Collaborated on enterprise-wide risk assessment exercises, identifying compliance vulnerabilities and driving corrective action plans.
•Managed daily production operations for the galvanizing plant, optimizing efficiency and quality standards.
•Coordinated efforts between engineering department and shop floor personnel to optimize resource allocation during peak times of demand.
•Implemented safety protocols that drastically decreased workplace accidents
•Practiced lean principles, which led to improvements in workflow and quality and waste reduction.
•Supervised entire production process and prepared proper documentation for dispatch.
•Completed and submitted monthly and yearly reports to support executive decision making.
Transaction monitoring