Vinay Chandran K

• Managed and resolved a high volume of customer and merchant queries related to various products, ensuring a thorough understanding of the user's issue, and providing accurate, timely solutions.
• Employed best judgment and analytical skills to diagnose problems, determine root causes, and come to rightful conclusions, enhancing customer satisfaction and operational efficiency.
• Handled internal and external disputes effectively, facilitating communication between involved parties, and ensuring fair resolutions in compliance with company policies and procedures.
• Conducted regular quality checks on customer interactions and support processes to ensure adherence to established standards, and identify areas for improvement.
• Addressed platform errors, contributing to a stable and efficient user experience.
• Enhanced user satisfaction by resolving quite a large number of technical issues related to user onboarding, payments decline, and assisting in users in adding and editing their funding source.

• Fulfilled the day-to-day requirements of managed services for a number of customers at all stages of their lifecycle, liaising with both internal and external teams.
• Responded to reviews, and managed the process for designated customers.
• Acted as the voice of enterprise customers for their clients.
• Responded to social media and review alerts by responding to reviews.
• Was responsible for, and liaised with, internal teams in connection with deliverables to customers.
• Worked with internal groups to set appropriate levels of expectations with clients.
• Assisted in understanding customer initiatives around response, and shared best practices.

• Resolved travel-related inquiries from customers in North America.
• Researched, analyzed, and resolved customer (internal and external) issues in an accurate and timely manner by using appropriate tools and resources to assess situations while retaining ownership of the issue.
• Researched and analyzed data from various sources related to customer and supplier issues.
• Accessed, researched, and analyzed to resolve the root cause of customer concerns.
• Maintained confidentiality.

• Understand the client requirements and specifications of the project
• Ensure targeted collections are met on a daily / monthly basis.
• Meet the productivity targets of clients within the stipulated time.
• Ensure that the deliverables to the client adhere to the quality standards.
• Met the productivity targets of clients within the stipulated time.
• Ensure follow up on pending claims.
• Prepare and Maintain status reports

Being an intern and working as a business development executive, I had an immense opportunity to deal with the company's clients and give them insight into the company's products. Also, being a part of developing a new strategy for the organization was very challenging.