Summary
Overview
Work History
Education
Skills
Timeline
Generic
Vinay Chaudhary

Vinay Chaudhary

Tours and Travels
Ghaziabad

Summary

Proven track record in enhancing customer satisfaction and streamlining operations at SPAR KROGNOS Marketing Pvt Ltd. Skilled in vendor negotiation and fostering strong client relationships, demonstrated through successful coordination of complex travel arrangements and achieving sales targets. Excelled in a fast-paced environment, significantly contributing to team success and financial stability.

Overview

10
10
years of professional experience

Work History

Assistant Travel Desk Manager

SPAR KROGNOS Marketing Pvt Ltd.
09.2021 - Current
  • Assisted in budget development and monitoring to maintain financial stability within the department.
  • Analyzed customer feedback to identify areas for improvement, implementing changes as necessary to continually enhance overall service quality.
  • Enhanced customer satisfaction by promptly addressing travel concerns and providing personalized solutions.
  • Mentored junior staff members, fostering a positive work environment and promoting professional growth.
  • Streamlined travel booking process for increased efficiency and improved client experience.
  • Oversaw daily operations at the travel desk, maintaining efficient workflows while addressing any issues as they arose quickly.
  • Conducted regular performance evaluations of staff members, identifying areas for improvement and implementing relevant training programs.
  • Coordinated complex international trips involving multiple destinations and transportation modes, ensuring seamless transitions between connections for clients'' convenience.

Holiday Sales Associate

Goomo Orbit Corporate & Leisure Travels Pvt. Ltd
06.2017 - 02.2020
  • Handled multiple customer requests simultaneously, providing prompt and accurate assistance during peak holiday shopping times.
  • Achieved sales targets by actively engaging with customers, identifying their needs, and recommending suitable products.
  • Developed strong relationships with repeat customers by remembering preferences and offering personalized shopping suggestions.
  • Exceeded daily sales goals consistently throughout the holiday period by building rapport with customers and upselling products when appropriate.
  • Managed high volume of customer returns/exchanges efficiently while adhering to company policies during the post-holiday period.
  • Collaborated with team members to execute successful holiday promotions and special events.
  • Contributed to team success through consistent achievement of personal sales goals and performance metrics.
  • Handled customer inquiries with professionalism, addressing concerns promptly and effectively to ensure positive experiences.

Holiday Consultant

Goibibo
02.2014 - 03.2016
  • Increased repeat business by building strong relationships with clients, consistently delivering exceptional service and promptly addressing concerns.
  • Conducted thorough research on various destinations to maintain an extensive knowledge of available offerings for clients'' unique vacation needs.
  • Negotiated pricing with preferred vendors for better value packages offered to customers while maintaining profitability margins for the agency.
  • Maintained accurate records of all transactions, adhering to company guidelines for proper documentation and organization.

Education

BBA -

SD College of Management Studies
Muzaffarnagar, India
04.2001 -

Skills

  • Vendor negotiation
  • Sales experience
  • Customer service expertise
  • Travel industry Experience
  • Tour and Travel
  • Holiday Packages
  • International/domestic destinations
  • Hotel reservation

Timeline

Assistant Travel Desk Manager

SPAR KROGNOS Marketing Pvt Ltd.
09.2021 - Current

Holiday Sales Associate

Goomo Orbit Corporate & Leisure Travels Pvt. Ltd
06.2017 - 02.2020

Holiday Consultant

Goibibo
02.2014 - 03.2016

BBA -

SD College of Management Studies
04.2001 -

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