Vinay Chawla
Hyderabad
Summary
Worked across different industries and offered expertise in my profession and delivered better than expected support to Clients, Employers and Team mates. I am a fast Learner and adapt to situations. and have the ability to deal effectively in high pressure, dynamic situations with a large degree of autonomy with an aptitude for understanding and solving problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Key Account Sales Manager
Natural Elements
Hyderabad
05.2023 - Current
- Provided guidance and support for junior members of the sales team when needed.
- Created tailored marketing plans for each key account to maximize brand awareness and loyalty.
- Ensured customer orders were fulfilled according to agreed upon timelines and quality standards.
- Managed all aspects of the ordering process from order entry to shipment tracking for assigned accounts.
- Collaborated with cross-functional teams including marketing, product development, customer service. to improve services offered to existing clients.
- Negotiated pricing terms with customers while maintaining profitable margins.
- Implemented strategies to increase sales volume for key accounts while ensuring profitability targets were met.
- Maintained accurate records of all interactions with customers in CRM system.
- Coordinated with third party vendors such as suppliers or distributors when needed.
- Addressed client questions and resolved complaints related to products, services and accounts.
Client Service Specialist
innRoad Software Development Services
Hyderabad
10.2017 - 04.2023
- Worked across different industries and offered expertise in my profession and delivered better than expected support to Clients, Employers and Team mates
- I am a fast Learner and adapt to situations
- And have the ability to deal effectively in high pressure, dynamic situations with a large degree of autonomy with an aptitude for understanding and solving problems.
Senior Executive Customer Service and Reservations
Exchange Travels
Hyderabad
07.2016 - 09.2017
- Handling inbound and outbound calls from customers in Australia Handling bookings, disputes and escalations Booking flights and hotels as per client's requirements Ensuring smooth relationship with Vendors/Suppliers Managing payments to vendors/suppliers Work on ensuring the best deals are provided to the clients with maximum margin.
Senior Executive Sales
Make My Trip
Hyderabad
09.2015 - 06.2016
- Handling walk-in clients and inbound calls for enquires for International Holiday Packages Preparing itineraries for international destinations as per client's requirement Contacting vendors across the globe to get quotes for various itineraries Ensuring the margins are maintained as per company's policies Managing sales counters at company Road Shows
Senior Customer Care Executive
Hotels2Go
Hyderabad
10.2013 - 08.2015
- Handling Inbound Calls from customers in Australia and assisting them with booking their holidays Organizing travel itinerary and booking flights and hotel as per the itinerary Maintaining bookings and payments with Hotels
Advisor
24x7 Customer
Hyderabad
06.2011 - 07.2013
- Handling Inbound calls for Dish Network Customers from US Giving one call solutions for Tech issues, billing issues & Programming queries Offering and selling packages as per the customer's viewing preference
Senior Client Service Specialist
innRoad Software Development Services
Hyderabad
- Handling cases for crucial issues by coordinating with internal departments and communicating wit clients Working on email tickets and creating tickets for Queries/Complaints received on calls Responsible for ensuring appropriate Root cause analysis are completed for any repetitive technical issues/complaints and ensure there are permanent fixes
- Training client on using the innRoad application Designed and created Training modules for new hires and successfully trained and mentored them Supporting teammates with their cases Responsible for creating SOP and Job Aids to assist internal teams and customers.
Education
B.com -
Indian Institute of Higher Education - Hyderabad
05.2012
Skills
- Training development aptitude
- Service standard compliance
- Complaint resolution
- Emotional intelligence
- Clear communication skills
- Relationship Management
- CRM proficiency
- Business Development
- Customer rapport
Certification
- IATA - Trade Wings, 12/01/15
- Business Analyst - Coepd, 03/01/20
Languages
Hindi
First Language
English
Advanced (C1)
C1
Tamil
Beginner
A1
Timeline
Key Account Sales Manager
Natural Elements
05.2023 - Current
Client Service Specialist
innRoad Software Development Services
10.2017 - 04.2023
Senior Executive Customer Service and Reservations
Exchange Travels
07.2016 - 09.2017
Senior Executive Sales
Make My Trip
09.2015 - 06.2016
Senior Customer Care Executive
Hotels2Go
10.2013 - 08.2015
Advisor
24x7 Customer
06.2011 - 07.2013
Senior Client Service Specialist
innRoad Software Development Services
B.com -
Indian Institute of Higher Education - Hyderabad
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