VINAY CHOWDHARY
BANGALORE
Summary
Technical Support Engineer with 4+ years of experience in L2/L3 support for enterprise web applications. Achieved 99.9% application uptime and resolved complex incidents within SLA. Expertise in automation and proactive monitoring, enhancing operational efficiency. Skilled in SQL and LINUX, driving continuous improvements in service delivery for healthcare and Telecom domain clients globally.
Overview
4
4
years of professional experience
Work History
Techniical Services Analyst
SOLVENTUM(3M)
BANGALORE
02.2022 - 01.2025
- Provided L2/L3 support for 3M HIS platforms across 100+ global healthcare clients.
- Maintained client server uptime exceeding 99.9% by monitoring, patching systems, and deploying updates.
- Executed complex data stage migrations while ensuring HL7 data integrity.
- Managed escalations, root cause analysis, and ticket triage through ServiceNow, Jira, and Oracle CX.
- Ensured Linux system configurations complied with HIPAA and ISO27001 via regular vulnerability scans.
- Administered role-based access, secure file transfers, and audit trails for sensitive patient records.
- Troubleshot network connectivity issues using tools like ping, traceroute, and nslookup.
- Conducted audits of patient reports and claims data using SQL command line tool.
Programmer Analyst
COGNIZANT
BANGALORE
11.2020 - 01.2022
- Delivered 24/7 application support including L2 support for business-critical telecom systems
- Conducted daily health checks for databases and servers, ensuring continuous service availability.
- Resolved incidents and implemented change requests across RFS, UAT, and PROD environments.
- Authored knowledge base articles and mentored junior team members, contributing to team skill uplift.
- Assisted in cross-platform data synchronization (XTRAC to SharePoint), improving order traceability
- Monitored Network performance using Nagios and Zabbix to proactively detect outages or bottlenecks.
Education
BCA
RNS INSITUTE OF TECHNOLOGY
BANGALORE,INDIA07-2020
Skills
- Application support
- Incident management
- Network troubleshooting
- Technical documentation
- Service monitoring
- Problem solving
- Mentoring junior staff
- Database management
- Linux command line
- Storage networking protocols
Affiliations
LEAD VOLUNTEER-NSS CAMP(2018)
Timeline
Techniical Services Analyst
SOLVENTUM(3M)
02.2022 - 01.2025
Programmer Analyst
COGNIZANT
11.2020 - 01.2022
BCA
RNS INSITUTE OF TECHNOLOGY