Vinay D

• Reporting to the Chief Risk Officer, leading end-to-end management of all claims within the Bancassurance portfolio.
• Ensuring that all claims are reported, tracked and resolved as per SLA to enable the Bank deliver on the insurance promise and so become the preferred insurance solution provider.
• Reviewing and revising processes in the claims and legal departments for adherence to the customer charter and policies.
• Tracking and executing all follow up actions on claims from insurance companies.
• Negotiating with Insurance companies and handling of appeals on claims settlements as necessary.
• Overseeing the NPA management through the reduction in operational losses.
• Managing complex claims to conclusion and agree on the risk surveyors, assessors and all claims handling experts from insurance companies on model of operations with them.
• Managing the facilitation of internal and external auditors/actuaries to ensure complete and efficient audit process and follow up implementation of audit recommendations.
• Liaising with Underwriting to confirm client's premium payment status.
• Conducting regular meetings to review statuses, claims and underwriting progress etc. with insurers and all stakeholders.

• Actively involved in system design and implementation for paper less claims management and managed end to end integration of core system with Claims management of all insurance companies.
• Performed AI based assessment for low value claims up to 25k INR, improved TAT in overall claim and various stages and ensured hassle-free claims for enhanced customer experience.
• Facilitated better decision making and pricing.
• Managed both the motor and non-motor claims operational processes, structures and controls to drive productivity.
• Minimized average repair costs through improved repair methods and management of repairer network while achieving service levels and exceeding customer expectations through service delivery and turn-around time.
• Oversaw the effectiveness and cost-efficient delivery of claims investigation resources to ensure maximum effectiveness for customers and stakeholders in the detection and prevention of insurance fraud.
• Ensured supplier contracts are maintained and updated and commercial implications are considered.
• Improve existing supply chain framework by embedding greater assessment controls, salvage monitoring and recovery opportunity, enhanced repairer, and towing accessibility by assessing geographical needs.

• Successfully managed Pan India Honda motor claims under 'Honda Assure program', facilitating a more transparent, hassle-free and quick turnaround time on their insurance claims.
• Prepared, implemented, and monitored underwriting guidelines as well as managed business mix and loss ratios and recommending counter measures for profitable growth.
• Conducted pre-inspection approvals and worked closely with business to understand the risk exposure of various LOBs and provide relevant solutions to the stakeholders.

• Maintained good working relationships with the internal Motor Claims and Claims Legal Teams so that all suspicious cases are referred to the team.
• Coordinated with all internal stakeholders and influence them to get the required information/data to carry out the investigations.
• Engaged with external stakeholders such as local authorities, police, govt. officials, parties involved in cases etc. to ensure smooth conduct of investigation.
• Ensured customer satisfaction in terms of service levels.
• Participated in recruitment process to identify right talent and established individual performance expectations and regularly review individual performance of the team.
• Supported, guided, and motivated team members in delivering their responsibilities in business as usual and resolve their concerns/ challenges, if any.

Worked as free lance independent surveyor for various insurance companies for loss assessment of complex claims and major loss cases.

• Projects Handled: NEFT Payment Mode Conversion | Non-Motor Claims Coordination | Virtual Office Mode for IHA's | Preferred Garage activation for servicing Commercial Vehicles.