Vinay Dharpure

Role: Working for a Banking client providing L2 support.
Integration Technologies: IBM API Connect
Monitor issues using the Kibana tool. Track and identify logs using trace ID. Monitor issues
using the Kibana tool and Dynatrace. Track and identify logs using trace ID. Using ServiceNow,
JIRA tool for logging managing and tracking incidents.

Role: Working on monitoring tools, along with the servers and DB.
We provide service to roaming partners in and around the world.
Working in a customized ITIL environment and managing the incident raised from the service
desk.
As per the priority of the incident, analyze the issue and provide a solution.
Identify the reoccurring issue and provide/execute the workaround as per the urgency and
impact.
Follow-up of the incident until it gets solved.
Analyzing the trend pattern for repetitive technology outages.
Analyze the Root Cause (RCA) for the incident and eliminate the same in the future by
updating ticketing tools.
The actions and stored in a repository for future reference.
Engage the senior management and decide on prioritizing the repetitive events.
Production support for Linux servers and databases.

Role: Work on DMS Application.
Client: Maruti Suzuki India Limited (MSIL)
Engaging in tickets and support through calls, emails, chat, and target questionnaires.
Analyzing, documenting, and translating client requirements into
Functional requirement.
Conducting a structured walkthrough of the requirements with the client and the technical
team.
Providing support to the Build and Testing team from a functional perspective.
Strong partnership development, Account Managers, and Production Support Team.
Provides support to customer/user inquiries or concerns regarding our products or services.
Work on ITIL concepts like incident management, change management, and
Problem management.
Manage the daily workload based on priorities and maintain SLAs to provide quality services to
end users.
Incident management and problem management, join Bridge lines, provide timely.
Updates, troubleshooting production issues, and vendor engagement.
Identifying and Evaluating Technology Solutions.
Problem solved through database and troubleshooting implementation.
Onboard New Users.