Reading ,Travelling & Trekking
Vinay Dwivedi
Banking Operations and Technology lead
Pune
Summary
Accomplished leader with 20+ years executive experience aligning systems with business requirements, policies, and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Proven ability to implement strategic initiatives and enhance operational performance. Valued for collaborative team leadership and adaptability to evolving business needs.
Overview
20
20
years of professional experience
Work History
Vice President- Ops & Tech
Barclays
04.2010 - Current
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and customer satisfaction.
- Ensured regulatory compliance at all times by implementing robust internal controls systems coupled with proactive monitoring mechanisms.
- Transformed customer experience by designing and executing comprehensive service improvement initiatives aimed at enhancing satisfaction levels.
- Leveraged technology to automate workflows and streamline processes, resulting in increased productivity and cost savings across the organization.
- Managed financial planning and budgeting processes, ensuring fiscal responsibility
- Spearheaded organizational restructuring initiatives, streamlining operations and reducing overhead costs.
- Championed talent development programs, promoting employee engagement and retention while enhancing overall workforce capabilities.
- Implemented advanced data analytics tools to drive data-driven decision-making across all levels of the organization, leading to better business outcomes.
- Founded performance- and merit-based evaluation system to assess staff performance.
Operations Manager, Customer Experience
HSBC Electronic Data Processing
04.2005 - 04.2010
- Coordinated staffing schedules, optimizing resource allocation for peak periods without compromising service quality.
- Initiated a successful loyalty program that contributed to higher customer retention rates.
- Facilitated change management initiatives, ensuring smooth transitions during organizational restructuring efforts or process overhauls.
- Drove a culture of continuous improvement by encouraging employee feedback and implementing changes as needed.
Education
Bachelor of Commerce - Accounting And Finance
Delhi University
Delhi 05.2001 -
Skills
Ops & Tech Management
Interests
Tennis & Squash
Timeline
Vice President- Ops & Tech
Barclays
04.2010 - Current
Operations Manager, Customer Experience
HSBC Electronic Data Processing
04.2005 - 04.2010
Bachelor of Commerce - Accounting And Finance
Delhi University
05.2001 -
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