VINAY GAJULA
IT Manager
Hyderabad
Summary
Experienced and reliable Team Manager with successful history leading and motivating staff members to exceed goals. Offers excellent communication and organizational skills. Adept at resolving conflicts and addressing emerging issues.
Overview
7
7
years of professional experience
3
3
Languages
Work History
IT Team Manager
Teamlease
09.2023 - Current
- Evaluated employee performance on Weekly basis and coached and trained 21 team members, increasing quality of work and employee motivation.
- Drove performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Led employee relations through effective communication, coaching, training, and development.
- Aligned team goals and objectives with organizational strategy, aiding business growth.
- Cultivated positive, productive team environments, resolving conflicts quickly.
- Recruited and trained high-performing team members, maintaining optimized customer service.
- Evaluated employee performance and coached and trained team members, increasing quality of work and employee motivation.
- Coordinated team collaboration to share ideas and build best practices.
- Facilitated meetings to communicate team performance goals and results.
- Established team priorities, maintained schedules and monitored performance.
- Defined clear targets and objectives and communicated to other team members.
- Implemented training programs to maximise team member development and potential.
Team Lead
Alliged Digitals
04.2022 - 08.2023
- Create an inspiring team environment with an open communication culture
- Set clear team goals
- Delegate tasks and set deadlines
- Oversee day-to-day operation
- Monitor team performance and report on metrics
- Motivate team members.
Desktop Engineer
Maintec Technology
03.2019 - 03.2022
- Worked on VLAN ports enablement as per the SRM request
- Worked on drive encryption software like bit locker
- Handling P1 and P2 Incidents and resolving within SLA
- Troubleshooting on SCCM client and SEPM
- Handling of client related VPN Access as well as Accenture VPN access and CITRIX related issues
- Handled priority tickets such as antivirus affected and other critical incidents
- Fixing the Non-compliance systems, Laptops and checking all other security controls
- Working on the Asset Decommission Requests (DBAN, Degauss)
- Handling Outlook, webmail and Lync related issues and user profile related issues
- Migrated all systems from one domain to another domain with all security controls
- Handling and closing Incident, SRM and TE-SRM's within SLA
- Having good knowledge of remedy tool.
Desktop Support Engineer
ACS Technologies
10.2016 - 03.2019
- Troubleshooting Motherboard problems like RAM failures, RAM slot failures, Processor Fan failures, PIC card failures, NIC failures, Assembling and Reassembling of motherboard, SMPS failures
- Installation of centos, ubuntu, red hat 6, red hat 7 and 7.5
- Replacing of motherboard, Managing Drives, recovering bad tracks and sectors, Data recovery, Taking backup in SATA and IDE Hard Disk drives
- Installation/configuration and maintenance of PCs with Windows Family, Symantec Corporate Antivirus, Symantec Backup Software with External Backup Hardware, Windows 2003 Servers
- Responsible for server operations for the campus consisting of around Linux server, network firewall, WAN link, and around 450 systems (Windows) etc
- Responsible for the Installation, configuration, and maintenance of Linux servers and security of the network and servers
- Hands-on experience on Partition creation
- LVM creation
- Configuring IP addresses, Operate and maintain Local Area Network LAN connectivity using TCP/IP protocol (Version-4)
- Responsible for Creating Local Disaster Recovery SOPs (Standard Operating Procedures) for the LAN/WAN
- Checking and troubleshooting LAN oriented problems
- Installed and configured windows 2003 server, windows XP
- Responsible for driving the entire IT operations with respect to the SLA signed with the customer by giving top priority to the 'User Satisfaction'
- Managing Business critical and multiuser incidents on a daily basis
- Working closely with the team and ensuring the tickets are getting updated frequently and following it up till the closure
- Immediately troubleshoot all types of hardware issues, like system, network, or other types
- Installed and configured Switches Routers and Access Points etc
- RJ45 cable crimping, cable tracing installed wall plates, IO port patching system
- Automatically and manually assigned TCP/IP protocol address, troubleshoot internet issue
- Troubleshoot of IT hardware problems like system, printer, network, or network devices etc
- Managed Intranet mail server Outlook 2000, installation, and configuration of PST files.
Education
Bachelor -
Bharat Institute of Engineering and Technology
Hyderabad, TelanganaHigh school diploma - undefined
Narayana Junior Collage
Hyderabad, TelanganaHigh school diploma - undefined
Montessori High School
Bhupalpally, TelanganaSkills
L1 and L2 Customer supportIncident Management
Operational Excellence
Performance Appraisal
Workforce Planning
Personal Information
- Date of Birth: 07/08/1994
- Nationality: INDIAN
- Marital Status: Married
Timeline
IT Team Manager
Teamlease
09.2023 - Current
Team Lead
Alliged Digitals
04.2022 - 08.2023
Desktop Engineer
Maintec Technology
03.2019 - 03.2022
Desktop Support Engineer
ACS Technologies
10.2016 - 03.2019
Bachelor -
Bharat Institute of Engineering and Technology
High school diploma - undefined
Narayana Junior Collage
High school diploma - undefined
Montessori High School