Summary
Overview
Work History
Education
Skills
Timeline
Generic

VINAY GODEHAL

Technical Support Specialist
Bellary

Summary

Experienced Support Engineer with a proven track record of providing excellent technical support and resolving complex issues. Seeking to leverage my skills and knowledge to contribute to a dynamic team.

Overview

4
4
years of professional experience
3
3
years of post-secondary education

Work History

Support Specialist

Tetherfi
Bangaluru
07.2024 - Current
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
  • Managed approximately 30 incoming calls, emails from customers

Support Engineer

Prime Focus Technologies
Bengaluru
04.2022 - 07.2024
  • Provided technical support to customers via phone, email, and chat.
  • Diagnosed and resolved hardware and software issues.
  • Escalated complex issues to the appropriate teams and followed up to ensure resolution.
  • Documented support cases and solutions in the knowledge base.
  • Conducted training sessions for new support team members
  • Managed approximately 30 incoming call, emails from customers

Technical Support Specialist

Aissel Technologies
Hubli
01.2021 - 03.2022
  • Assisted customers with troubleshooting hardware and software issues.
  • Provided guidance on product usage and best practices.
  • Collaborated with the development team to resolve product bugs.
  • Participated in the testing of new software releases.
  • Resolved approximately 2 to 3 technical support inquiries per day.

Education

Bachelor of Science - Biotechnology

VSK University
BALLARI
07.2017 - 01.2020

Skills

troubleshooting hardware and software issues

communication skills

interpersonal skills

analytical skills

problem-solving abilities

Basics of SQL

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Timeline

Support Specialist

Tetherfi
07.2024 - Current

Support Engineer

Prime Focus Technologies
04.2022 - 07.2024

Technical Support Specialist

Aissel Technologies
01.2021 - 03.2022

Bachelor of Science - Biotechnology

VSK University
07.2017 - 01.2020

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VINAY GODEHALTechnical Support Specialist