VINAY GODEHAL
Technical Support Specialist
Bellary
Summary
Experienced Support Engineer with a proven track record of providing excellent technical support and resolving complex issues. Seeking to leverage my skills and knowledge to contribute to a dynamic team.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Support Specialist
Tetherfi
Bengaluru, India (Remote)
07.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
- Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
- Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
- Mentored junior team members in mastering complex technical concepts, bolstering the overall capabilities of the support unit.
- Managed approximately 30 incoming calls, emails from customers
Support Engineer
Prime Focus Technologies
Bengaluru
04.2022 - 07.2024
- Provided technical support to customers via phone, email, and chat.
- Diagnosed and resolved hardware and software issues.
- Escalated complex issues to the appropriate teams and followed up to ensure resolution.
- Documented support cases and solutions in the knowledge base.
- Conducted training sessions for new support team members
- Managed approximately 30 incoming call, emails from customers
Technical Support Specialist
Aissel Technologies
Hubli
01.2021 - 03.2022
- Assisted customers with troubleshooting hardware and software issues.
- Provided guidance on product usage and best practices.
- Collaborated with the development team to resolve product bugs.
- Participated in the testing of new software releases.
- Resolved approximately 2 to 3 technical support inquiries per day.
Education
Bachelor of Science - Biotechnology
VSK University
BALLARI 07.2017 - 01.2020
Skills
troubleshooting hardware and software issues
communication skills
interpersonal skills
analytical skills
problem-solving abilities
Basics of SQL
Timeline
Support Specialist
Tetherfi
07.2024 - Current
Support Engineer
Prime Focus Technologies
04.2022 - 07.2024
Technical Support Specialist
Aissel Technologies
01.2021 - 03.2022
Bachelor of Science - Biotechnology
VSK University
07.2017 - 01.2020