Vinay Gorde
Payment Investigator
Pune
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Analyst
Allstate Insurance India
Pune
01.2018 - Current
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Process chargeback.
- Identifying disputes & comprehensive knowledge of dispute process.
- Reimbursement through paper check.
- Process refunds through credit card, ACH EZP, E-check & paper check.
- Process journal entries and perform accounting corrections to ensure accurate policy records.
- Process encoding errors.
- Detecting missing online banking payment.
- Uncovering missing mortgage payment.
- Allocating cases to the team.
- Validating cases which has high financial impact.
- Identified and resolved problems through root cause analysis and research.
- Optimized core processes to improve business performance and operational agility.
- Frequently inspected production area to verify proper equipment operation.
- Detect fraud.
- Monthly calibration with onshore and offshore managers.
- Conducting daily huddle to discuss team performance and new updates.
- Query handling for FTEs in production.
- Worked closely with onshore team for process improvement ideas.
- Keeping data of complex requests.
- Cross trained on Lender Relations voice process.
- Formulating invoices and paid in full receipts.
- Long to short clean-up.
- Handling calls and chats.
- Handled day-to-day accounting processes to drive financial accuracy.
- Provided journal entries and performed accounting on accrual basis.
- Trained new employees on accounting principles and company procedures.
- Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Defined clear targets and objectives and communicated to other team members.
Senior Associate
WNS
Pune
08.2015 - 01.2018
- Handled claims related to Single vehicle accident.
- Reimbursement of Glass and personal items.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Crossed trained on Total loss
- Salvage recovery, Document follow up, Total loss payments etc.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Identified customer needs and wants to enhance customer experiences and boost sales.
- Greeted customers and offered assistance for increased customer satisfaction.
- Managed customer relations through communication and helpful interactions.
- Trained and mentored junior staff on customer service strategies and techniques.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
Education
Bachelor Of Business Administration - Business Management
CIMDR
Sangli 06.2014 - 05.2018
Skills
Statistic analysis
Accomplishments
- Documented and resolved Issues related to backlogs which led to be current.
- Supervised team of 10 staff members.
Certification
2021 All Employees Anti - Money Laundering.Training - 15 days
Timeline
2021 All Employees Anti - Money Laundering.Training - 15 days
01-2021
AIDA - Associate in insurance data Analytics, Training 1 month.
05-2019
Analyst
Allstate Insurance India
01.2018 - Current
Senior Associate
WNS
08.2015 - 01.2018
Bachelor Of Business Administration - Business Management
CIMDR
06.2014 - 05.2018
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