Vinay Gowda
Bengaluru
Summary
Detail-oriented IT professional with a solid background in technical support and system management, adept at troubleshooting complex issues, and delivering exceptional user experiences. Proven ability to manage Microsoft 365 environments and optimize device deployment processes, contributing to operational efficiencies across multiple settings.
Overview
8
8
years of professional experience
Work History
Remote Technical Support
M&M Manufacturing
12.2024 - Current
- Company Overview: M&M Manufacturing, a subsidiary of Marmon Holdings, is one of the country's largest producers of sheet metal products.
- Support end users remotely using SolarWinds for ticket management and ScreenConnect for remote troubleshooting, providing timely updates on ticket status and progress.
- Managed device provisioning and deployment using Microsoft Intune and Windows Autopilot, ensuring automated application installation and configuration. Resolved issues with device enrollment and network setup.
- Create and provision user roles in the QAD ERP system, ensuring appropriate access and responsibilities.
- Provide troubleshooting support for Citrix Workspace, and resolve issues through Citrix Cloud Admin.
- Create and update knowledge base articles to help users resolve common issues independently.
- M&M Manufacturing, a subsidiary of Marmon Holdings, is one of the country's largest producers of sheet metal products.
IT Executive
Milkbasket
Bengaluru
02.2023 - 12.2024
- Company Overview: Milkbasket, an e-commerce platform operated by Reliance Retail, is India's first and largest micro-delivery service, delivering fresh milk and groceries every morning.
- Managed Microsoft 365 admin tasks, including license assignments, app installation, and troubleshooting Outlook, OneDrive and other Office applications issues.
- Provided remote and on-site IT support across multiple branches, managing and resolving support tickets with timely updates to users.
- Proficient in Active Directory for user creation, group management, and permission setup.
- Milkbasket, an e-commerce platform operated by Reliance Retail, is India's first and largest micro-delivery service, delivering fresh milk and groceries every morning.
Desktop Support Engineer
Dataware Computers
Bengaluru
09.2017 - 02.2023
- Company Overview: Dataware Computers is a vendor based and service-oriented company that provides IT solutions to multinational corporations, offering support for computer hardware and software.
- Proficient in installing and troubleshooting Windows operating systems, with basic experience in macOS, Linux and Windows Server installation and support.
- Experience in diagnosing hardware issues related to desktops, laptops, printers and other peripheral devices, along with troubleshooting network connectivity problems including TCP/IP, VPNs and Wi-Fi and setting up routers and access points.
- Dataware Computers is a vendor based and service-oriented company that provides IT solutions to multinational corporations, offering support for computer hardware and software.
Education
Bachelor of Computer Application -
Rabindranath Tagore University
07.2023
Skills
- Troubleshooting hardware and software issues
- Installing and supporting Windows, macOS, and Linux operating systems
- Microsoft 365 administration (Outlook, Teams, OneDrive, etc)
- Network troubleshooting (TCP/IP, DNS, DHCP, VPN, Wi-Fi)
- Handling support tickets using SolarWinds and Freshdesk
- Device deployment using Microsoft Intune and Autopilot
- Active Directory user and group management
- Network printer setup and IP-based troubleshooting
- Email setup, migration, and troubleshooting
- Basic scripting knowledge (PowerShell, Command Prompt)
- Setting up routers and access points
- OneDrive and SharePoint sync issues, and file recovery
- Creating and maintaining documentation (SOPs, KB articles)
- Strong communication (verbal and written)
- Collaboration and teamwork
Timeline
Remote Technical Support
M&M Manufacturing
12.2024 - Current
IT Executive
Milkbasket
02.2023 - 12.2024
Desktop Support Engineer
Dataware Computers
09.2017 - 02.2023
Bachelor of Computer Application -
Rabindranath Tagore University
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