With 4.8 years of experience in SAP BASIS, managed complex SAP landscapes, including BASIS administration, system upgrades, and multi-cloud management. Currently overseeing the IBP Cloud SaaS solution, managing over 3000 systems across multi-cloud environments, including Converged Cloud, Ali Cloud, Azure, and Google Cloud Platform. Responsibilities include handling upgrades, refreshes, patches, customer cases, and internal tickets. Possesses a strong understanding of enterprise cloud architecture, including load balancers (LB), WebDispatcher, ABAP systems, and proxy servers, with expertise in CF CLI and managing HANA Cloud instances in BTP. Additionally, initiated and contributed to internal development projects, including creating Python-based solutions for monitoring system usage and downtime isolation in MDC systems, as well as SAPUI5 development for internal administrative applications like AI chatbots. Skills also extend to network troubleshooting and packet capture analysis. In previous roles, provided Tier 2 support for SAP ERP, BW, and Solution Manager applications, executed multiple system upgrades and migrations, and managed SAP client administration, Oracle and HANA database administration, transport management, and daily system health checks, while also contributing to SAP Marketplace management and implementing SAP Notes for system optimization.