Summary
Overview
Work History
Education
Skills
Timeline
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Vinay GV

Vinay GV

IT Network, Voice and wireless Engineer
Bengaluru

Summary

Results-driven and highly skilled Tech Lead with over 15 years of experience in the tech industry, seeking to leverage technical expertise, leadership skills, and strategic vision to transition into a management role. Committed to fostering team growth, driving project success, and aligning technical solutions with business objectives. Quality-driven Technical Lead well-versed in retail industry best practices, project management requirements and IT support operations. Successful at building robust solutions for changing business needs. Driven professional enthusiastic about meeting market challenges with scalable technologies.

Overview

16
16
years of professional experience
4
4
Languages

Work History

Technical Lead

Lowe's
06.2018 - Current
  • Led a team of 10 employee in design, development, and deployment of Lowe's store Infrastructure upgrades like telecom refresh and SDWAN migration.
  • Maintain and manage Network Data, Voice, Wireless infrastructure for
    Lowe's retail stores in United States and Canada.
  • Maintain and deploy new Cisco and Zebra voice solutions for Lowe's stores and Supply Chain sites.
  • Handled SDWAN migration of Silverpeak devices to Dell uCPE
  • Designed and delivered migration of store voice infrastructure from Toshiba to Cisco and migrated Corporate office phone system from Avaya to Cisco CUCM.
  • Contributed considerable efforts in planning and migration of Lowe's
    contact center solution from Avaya to Cisco WxCCE
  • Coordinated cross-functional teams to ensure project milestones were met on time and within budget.
  • Mentored junior engineers and conducted regular performance reviews, resulting in a 80% improvement in team productivity.
  • Implemented agile methodologies to streamline deployment processes, reducing cycle time by 70%.
  • Collaborated with stakeholders to define project requirements and translate business needs into technical specifications.
  • Managed technical reviews, debugging, and testing to ensure accuracy in delivery.
  • Kept flexible schedule and resolved after-hours and weekend
    emergencies quickly and accurately.
  • Analyzed network alert data and performed Toil reduction, threshold
    reviews and carved automation opportunities out of it.
  • Monitored and analyzed network performance to identify potential
    issues or areas of improvement.

Senior Associate in Voice Engineering

Goldman Sachs & Co
08.2013 - 06.2018
  • Responsible for handling the incident management process which included resolution of incidents, service requests well within the agreed SLA
  • Troubleshooting of certain voice quality issues for the deals along with the daily operational issues.
  • Worked on voice engineering team and deployed call manager 10.X, 12.X and Unity connections for several sites.
  • Spearheaded the implementation of Computer Telephony Integration (Project dedicated application) and accounted for increased customer delight. This was achieved single-handedly from operations which also included co-ordination with design team and onshore contacts.

Voice Analyst

Accenture Services Private Ltd
06.2010 - 08.2013
  • Expertise in Telephony System such as Cisco Call Manager –PBX, Cisco unity connections, Avaya contact centre, Domestic telephony MD110, Mx-One Astra PBX, NICE call recording etc.
  • Build the setup with Cisco PBX (CM 8.5) and unity connection successfully ensuring minimal business impact. This incorporated data gathering, risk analysis, planning, testing, implementation and troubleshooting.
  • Spearheaded the implementation of Computer Telephony Integration (Project dedicated application) and accounted for increased customer delight. This was achieved single-handedly from operations which also included co-ordination with design team and onshore contacts.
  • Audit POC from BDC8 Voice and have handled various security audits successfully across these three locations. Have been handling problem management and change management aspects as well. Preparation of SOP for various Voice devices. Have handled critical issues well and also have coordinated with various teams to bring few ongoing issues to an early closure.
  • Acted as SME for any voice related queries and also provided inputs to the projects team for providing solutions to the existing deals.
  • Knowledge sharing sessions have been conducted for new joiners in the team and also to the junior team members.
  • During my Voice remote support assignment (Jun-2010 to July-2011), It is the voice centralized desk for Toll ByPass and Domestic operations which included troubleshooting of voice issue remotely and also managing all Accenture facilities voice telephony system and also it includes, coordinated with service –providers in getting the issues rectified well within the timelines and also queries related to billing.

Voip Admin

Resource Square Solutions. India Pvt. Ltd
10.2008 - 06.2010
  • Responsible for handling the incident management process which included resolution of incidents, service requests well within the agreed SLA.
  • Troubleshooting of certain voice quality issues for the deals along with the daily operational issues.
  • Maintenance of the PBX by carrying out daily checks on the system along with the half-yearly resiliency tests. Taking the necessary daily and weekly backups of the system thus ensuring minimal effect during any disaster situations.
  • Was also responsible for maintaining the stock inventory of Voice related equipments.
  • Planning and execution of any movements related to Phone with proper co-ordination with cabling personnel and changes in the system.

Education

MBA - Information Technology

Indian School Of Business Management
Bengaluru, India
04.2001 -

Diploma in Electronics&Communication Engineering - Electronics And Communications Engineering

Department of Technical Education Board
Bengaluru, India
04.2001 -

LIMDET Composite High School
Gudibanda, India
04.2001 -

Skills

Staff Development

Timeline

Technical Lead

Lowe's
06.2018 - Current

Senior Associate in Voice Engineering

Goldman Sachs & Co
08.2013 - 06.2018

Voice Analyst

Accenture Services Private Ltd
06.2010 - 08.2013

Voip Admin

Resource Square Solutions. India Pvt. Ltd
10.2008 - 06.2010

MBA - Information Technology

Indian School Of Business Management
04.2001 -

Diploma in Electronics&Communication Engineering - Electronics And Communications Engineering

Department of Technical Education Board
04.2001 -

LIMDET Composite High School
04.2001 -

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Vinay GVIT Network, Voice and wireless Engineer