Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Languages
Timeline
Generic

Vinay J

Bangalore

Summary

Experienced HR professional with 4.3 years of HR knowledge plus 1 year in Customer care and an MBA degree in Finance. Skilled in managing HR tasks and policies. Worked effectively with teams and stakeholders in PSS (GCC). To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience

Work History

Human Resource Associate

LTI Mindtree (Payroll –Buzzwork Pvt Ltd)
Bengaluru
04.2024 - Current
  • Provide prompt and accurate responses to employee queries regarding benefits, policies, procedures, and HR-related matters
  • Assisted employees with visa processes for onsite assignments, ensuring compliance with regulations and company policies
  • Managed Document Management Systems (DMS), ensuring accurate and secure storage of confidential employee documents
  • Played a key role in audit and claims processes, ensuring compliance and accuracy in documentation
  • Coordinated the distribution of kits during the onboarding process, ensuring new employees had necessary resources
  • Collaborate with HR team members to escalate complex inquiries and ensure timely resolution
  • Maintain detailed records of employee interactions and ticket resolutions for reporting and analysis purposes
  • Efficiently manage and prioritize incoming employee tickets related to HR inquiries and concerns
  • Managed exit formalities for outgoing employees, adhering to company policies and ensuring a smooth transition
  • Provided ongoing support for alumni employees, maintaining positive relationships and facilitating potential return engagements
  • Actively participated in the Employee Relations Team (ERT), contributing to a positive work environment and resolving employee issues
  • Provided support for the Performance Management System (PMS), ensuring fair and effective performance evaluations.

Senior Executive

[24].7ai
Bengaluru
06.2019 - 06.2023
  • Answered calls and handled tickets about HR policies, payroll, and onboarding/offboarding
  • Utilize ticketing systems and HR software to track, monitor, and close employee tickets within specified timelines
  • Maintain detailed records of employee interactions and ticket resolutions for reporting and analysis purposes
  • Investigate and resolve employee issues with discretion, empathy, and professionalism
  • Identify trends in employee inquiries and suggest process improvements to streamline ticket resolution
  • Collaborated with cross-functional teams to improve overall HR processes
  • Uphold confidentiality and compliance with HR policies and regulations in all interactions and ticket handling processes
  • Participate in training sessions and knowledge-sharing activities to enhance HR service delivery and ticket resolution capabilities
  • Was part of the crisis management team.

Customer Service Executive

All Sec Technologies
Bengaluru
05.2018 - 05.2019
  • Provided prompt and courteous service to customers via phone, email, and chat.
  • Tracked customer complaints and followed up to ensure resolution was achieved.
  • Identified opportunities for process improvement within the customer service department.
  • Processed orders accurately and efficiently in accordance with company policies.
  • Resolved customer complaints in a timely manner while maintaining professional attitude.
  • Responded promptly to emails sent by customers seeking assistance.
  • Monitored customer feedback regularly to identify areas for improvement in services offered.
  • Ensured that all customer queries were handled quickly and professionally.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Education

Master of Business Administration - Finance

Ramaiah Institute of Management science
Bengaluru, Karnataka
01.2017

Bachloar of Arts - Economics

Skills

  • Service Now Ticketing
  • Cisco Finesse
  • Interview Scheduling
  • Compensation Management
  • Payroll Administration
  • Tax Benefit Administration
  • Data Management
  • Escalation Handling
  • Advance Excel
  • On-boarding support
  • Off-boarding support
  • Exit formalities
  • People Shared services
  • Gobal Contact Center

Languages

  • English
  • Hindi
  • Kannada
  • Telugu

Disclaimer

I hereby declare that the information furnished above is true to the best of my Knowledge.

Languages

kannada
First Language
English
Proficient (C2)
C2

Timeline

Human Resource Associate

LTI Mindtree (Payroll –Buzzwork Pvt Ltd)
04.2024 - Current

Senior Executive

[24].7ai
06.2019 - 06.2023

Customer Service Executive

All Sec Technologies
05.2018 - 05.2019

Master of Business Administration - Finance

Ramaiah Institute of Management science

Bachloar of Arts - Economics

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Vinay J