Vinay Jahagirdar

• Currently serving as a Service Line Business Transformation Leader at Tech Mahindra Ltd, where I am responsible for leading and overseeing business transformation initiatives to drive organizational growth and operational excellence
• Successfully led one of the largest organizational and process transformations as part of Sunrise
• My role involves strategizing, planning, and executing transformation projects ( e.g. pricing, cease/cure, systems & process ) to enhance the overall performance and competitiveness of the organization
• Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
• Devised and implemented processes and procedures to streamline operations (e.g. FP consumption optimization)

• As the Head of Business Operations, I was responsible for overseeing and optimizing various business operations to drive efficiency for Chief Delivery Officer leading CME IT global delivery.
• Led Ops teams across geographies involving annual business planning, target setting, forecasting, revenue recognition, P&L analysis, business reviews, action tracking and closures.
• My role involved developing and implementing strategies to streamline operations, reduce costs, and improve overall business performance ( e.g. revenue leakage, BSC or KPI measurements, account audits )
• During my tenure, I received the Zenith Award for Cost Transformation, reflecting my contribution to cost optimization and enhancing profitability.

• The role involved driving sales operations for one of the largest SBU in company to assist Sales Head in Annual/Quarterly Sales Planning, Forecasting, Targets Setting & SIP tracking and Business Reviews.
• Has led special initiatives to improve DSO days by 17 days Y-o-Y through focused PO chasing, Unbilled Reduction and Timely Collections.
• Set-up processes to reduce PDD and improve collecting past PDD in collaboration with Finance, Delivery & Sales
• Has been part of contract and commercials team which led one of the largest managed services deal in the history of the company to further establish a program governance office to track complex in-life commercial and governance activities.
• Integrated best practices across geographies through collaboration and aligning teams to show better outcomes.

• Integrated delivery operations and PMO services for multiple units which were brough together to form strategic delivery unit for Americas Geography
• Transitioned and Offshored PMO activities by working with Customer Sourcing and TechM program teams to reduce cost of Operations.
• Established PMO effectively by seeking Leadership confidence and sponsorship through optimized operations, delivering program, account dashboards, helping leaders in decision making through data analysis.
• Led teams involved in Order-to-Cash to manage end-to-end revenue operations

• Championed continuous improvement initiatives within the PMO, driving increased efficiency in project delivery processes.
• Served as a liaison between functional departments, promoting collaboration while addressing interdependencies.
• Standardized reporting templates across all projects for consistent performance measurement and evaluation.
• Monitored project progress, identified risks and took corrective action as needed.
• Analyzed project performance data to identify areas of improvement.

• Was In-Life Contract Manager to administer all aspects of contract and commercial negotiations, CR's and amendments.
• Developed strong relationships with clients and vendor management team, fostering mutually beneficial partnerships.
• Managed third party contract audits to successfully defend audit items.
• Improved efficiency of contract obligation tracking through the implementation of a centralized VMP.
• Established team and processes for tracking, measuring and reporting of CSL's and KPI's.

• Was responsible for project life cycle management
• Tracking of utilization, billability of project resources.
• Oversaw financial aspects of projects, including budget development, cost tracking, and invoice processing.
• Standardized documentation procedures across all projects for improved consistency and ease of access to vital information.

• I was Project Manager for SIT of one of the project ( Amdocs OMS ) which was involved in rolling out U-verse program across key markets of US
• Responsible for creating schedules, managing resources, task allocation, monitoring of progress, status meetings, issue and risk management.
• Worked successfully on implementing follow the sun model effectively for managing various test lifecycle activities
• The work delivered by my team along with other teams involved helped TechM to estbalish itself as formidable player in customers ecosystem which led to bigger partnership with SI vendor.

Migration of Legacy CRM to Siebel CRM implementation ( Siebel eVolve, Converge ) and roll out across multiple LOB's

System Integration Testing

Application Support Services ( L1/L2 )

Bug Fixes and Enhancements

Transitioned Legacy CRM applications to MBT

Offshoring of application support and enhancement services

• Consultant - Lancet Technologies
• Member Tech Staff - C-DAC Business Computing Group
• Asst Manager - SBI Factors & Commercial Services
• Graduate Enginer Trainee - Mahindra & Mahindra