Vinay Jaiswara
Mumbai
Summary
To work with an organization that will recognize, appreciate and fully utilize my current skills and knowledge, while providing opportunities for growth and career advancement. Wants to become a successful person and Contribute Effectively towards the Growth and Welfare of the organization.
Overview
11
11
years of professional experience
Work History
Insurance Specialist
Accenture Pvt Ltd
Mumbai
04.2022 - Current
- Processed new policy applications and updated existing policy documents.
- Used insurance rate standards to calculate premiums, refunds, commissions and adjustments.
- Handled billing related activities focused on medical specialties.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Responded promptly to emails from customers seeking assistance.
- Advised customers on available coverage options that best fit their individual needs.
- Applied basic insurance underwriting knowledge to evaluate and analyze information.
- Mentoring new team members and helping them to learn the process
- Maintaining 2 Hours Service level
- Maintaining training records for the team
- Provided feedback and suggestions for process improvement initiatives.
Knowledge Engineer
Accenture India Private Limited
Mumbai
11.2018 - 04.2022
- Handling Billing queries for US customers via Chat Ordering the phone on customers behalf Handling the Customers online account Document Issues and Resolutions Learn about New Products and Services Develop Customer Service Solutions
- Answered questions from customers that came in through the company's online chat feature.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Complied with all company policies related to customer service standards.
- Promoted available products and services to customers during service, account management and order calls.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
- Assisted with placement of orders, refunds, or exchanges.
- Identified and escalated priority issues per client request guidelines.
- Used various skills to resolve problems in reasonable amount of time.
Senior Associate - Technical - British Gas
WNS India Private Limited
09.2015 - 05.2018
- Resolving UK customers Query via Emails & Chats Making Dashboards Resolving Billing issues Issuing Refunds to customers
- Analyzed customer feedback data for trends in order to identify areas for improvement.
- Reviewed completed work to verify consistency, quality and conformance.
Senior Associate - UHG Group
Wipro India Private Limited
Mumbai
07.2013 - 06.2015
- Auditing & Analyzing client work, Making Payments to clients, calculating and Organizing insurance data and correspondence Verification of insurance policies, handling client escalations Team Support, Making monthly Quality data for clients Random Audits, Analyzing the rebuttals for the clients Handling billing activities for all policies
- Performed data entry for patient information into the medical billing system.
- Handled billing, waivers and claims for private and commercial clients.
- Documented all communications with insurers, both verbal and written.
- Reviewed claims for coding accuracy.
Education
Banking and Insurance -
Mumbai University
01.2010
HSC -
Mumbai University
01.2007
SSC -
Mumbai University
01.2005
Skills
- MS-CIT
- TALLY 72
- Documentation Abilities
- Reporting Abilities
- Documentation Skills
- Customer Follow-Up
- Customer Service
- Client Retention
- Policy Renewals
- Negotiation
Accomplishments
- Won 1st prize in short put, and rally race
- Awarded as best trainee of the month
- Awarded as Best Floor Support for 3 consescutives month
Personal Information
- Passport Number: G9965009
- Passport Expiry Date: 07/28/28
- Date of Birth: 09/21/89
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Additional Information
9702045420/9029180554, Watching Horror Movies, Listening to Music, Internet Surfing. Playing PC games
References
Ashish Chourasiya, WNS India Private limited, Deputy Manager
Projects
Effects of recession in Indian Banking industry & Creating Awareness of General insurance in rural sectors
Disclaimer
I hereby declare that the above mentioned details are true to the best of my Knowledge. Thank you, for consideration. Sincerely, Vinay R Jaiswara
Languages
Hindi
First Language
English
Beginner
A1
Marathi
Upper Intermediate (B2)
B2
Declaration
I hereby declare that the above mentioned details are true to the best of my knowledge
Timeline
Insurance Specialist
Accenture Pvt Ltd
04.2022 - Current
Knowledge Engineer
Accenture India Private Limited
11.2018 - 04.2022
Senior Associate - Technical - British Gas
WNS India Private Limited
09.2015 - 05.2018
Senior Associate - UHG Group
Wipro India Private Limited
07.2013 - 06.2015
Banking and Insurance -
Mumbai University
HSC -
Mumbai University
SSC -
Mumbai University
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